Mitel Customer Snapshot… Major League Baseball

Posted on Jul 28, 2021 in Jeff Nolte's Blog

MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.

3:29 minute Video Success Story

Company Overview

  • Location: 30 MLB Stadiums and MLB Replay Operations Center
  • Industry: Sports & Entertainment

Business Challenge

  • Stadiums had disparate equipment and outdated phones at HQ replay center
  • Limited timeframe to deploy prior to the MLB season
  • Inconsistent user experience across the league

Requirements

  • Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center
  • Ensure teams are using phones within existing MLB rules and regulations
  • Recording, monitoring and accounting for all calls
  • Standardized solution at each stadium for a common user experience

Mitel Solutions for all MLB Stadiums

  • MiVoice Business with 6920 IP Phones
  • Weatherproof phones for bullpen and dugout, and MLB Replay Review Center
  • MiContact Center Call Accounting

Outcomes

  • Play for all 30 MLB teams was uninterrupted after quick implementation throughout the league
  • Calls are recorded to verify proper rule-following
  • Streamlined collaboration between umpires and the Replay Review Center
  • Common solution at each stadium increased efficiency with only one system to learn

Ready to score big with more efficient communications? Contact CTS at 800.787.4848 or jnolte@ctsmd.us.