How SCIFs Protect Classified and Proprietary Phone Calls
Posted on Aug 10, 2022 in Jeff Nolte's Blog

Many in the security field focus on securing data networks against hackers and viruses, but voice conversations often require the highest level of protection too. For government agencies and contractors, the need is obvious: having the ability to discuss classified information in full confidence that it will not be overheard or intercepted.

Higher Customer Expectations Meet Evolving Hybrid Work Environments
Posted on Aug 3, 2022 in Jeff Nolte's Blog

Early in the pandemic, digital transactions suddenly became the only way of doing business. And even the most brick-and-mortar-loving customers learned to adapt. As we establish a post-pandemic normal, however, enterprises are facing the combination of two distinct disruptors.

Video: Hyatt Hotels & Resorts + Mitel Hospitality Solutions
Posted on Jul 27, 2022 in Jeff Nolte's Blog

Global leader, Hyatt, manages hundreds of luxury hotels and resorts. To stay connected, both customers and employees depend on Hyatt’s communication systems. So when they were looking for new ways to enhance the guest experience, Hyatt turned to Mitel’s latest customized Hospitality communications.

CTS Concierge Cloud Support… Get an Added Level of Local, Personalized Support
Posted on Jul 20, 2022 in Jeff Nolte's Blog

Mitel’s services are very popular. Our clients love the simplicity and savings of no onsite hardware or upfront costs. Upgrades from the Cloud are automatic, and you’re in control. Managing users is easy with online admin portals, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support […]

CTS Cabling & Wireless Solutions for Your Voice & IT Infrastructure
Posted on Jul 13, 2022 in Jeff Nolte's Blog

CTS has 35+ years of experience designing, building and maintaining flexible infrastructure to support our customers’ voice, data, video, security and multimedia systems. Whether you need to connect a new building, renovate a space, or bring more mobility to your business, CTS has the experience and expertise to deliver your projects on time and within […]

Managing Multiple Locations? Cloud Voice Simplifies Your Office Technology
Posted on Jul 6, 2022 in Jeff Nolte's Blog

Now you can simplify managing your multi-site phone systems. Replace your mix of vendors and outdated phone systems with Cloud Voice services supported by your local partner, CTS.

Conquer the Challenges of Hybrid Work with these Must-Have Collaboration Capabilities
Posted on Jun 29, 2022 in Jeff Nolte's Blog

What are the core collaboration capabilities you need to conquer the challenges of hybrid work? CTS has 35+ years of communications and collaboration capabilities under our belt, so we know what will give customers the greatest return on their collaboration investment today. Here’s our take on five fundamentals that every company embracing hybrid work will […]

Safeguarding Your Business… 5 Reasons to Record Your Phone Calls
Posted on Jun 22, 2022 in Jeff Nolte's Blog

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. Recorded conversations help businesses support dispute resolution, litigation defense, and quality control in customer service and call center operations. 

Video: Powering Better Contact Center Connections
Posted on Jun 15, 2022 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way your business delivers its Customer Experience. From small, simple call centers to the largest, most sophisticated contact centers, CTS offers Mitel services that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support […]

9 Best Practices to Prevent/Minimize a Security Breach
Posted on Jun 8, 2022 in Jeff Nolte's Blog

Many of the cybersecurity vulnerabilities that come with a hybrid workforce can be minimized with clear-cut policies, training, and IT support. These 9 best practices can prevent or at least minimize the threat of being exposed to a security breach.

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