With many organizations relying on remote workers, these flexible work arrangements are not without challenges. Fortunately, there are several ways to effectively manage your remote teams…
Many in the security field focus on securing data networks against hackers and viruses, but voice conversations often require the highest level of protection too. For government agencies and contractors, the need is obvious: having the ability to discuss classified information in full confidence that it will not be overheard or intercepted.
Early in the pandemic, digital transactions suddenly became the only way of doing business. And even the most brick-and-mortar-loving customers learned to adapt. As we establish a post-pandemic normal, however, enterprises are facing the combination of two distinct disruptors.
Global leader, Hyatt, manages hundreds of luxury hotels and resorts. To stay connected, both customers and employees depend on Hyatt’s communication systems. So when they were looking for new ways to enhance the guest experience, Hyatt turned to Mitel’s latest customized Hospitality communications.
Mitel’s services are very popular. Our clients love the simplicity and savings of no onsite hardware or upfront costs. Upgrades from the Cloud are automatic, and you’re in control. Managing users is easy with online admin portals, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support […]
CTS has 35+ years of experience designing, building and maintaining flexible infrastructure to support our customers’ voice, data, video, security and multimedia systems. Whether you need to connect a new building, renovate a space, or bring more mobility to your business, CTS has the experience and expertise to deliver your projects on time and within […]
Now you can simplify managing your multi-site phone systems. Replace your mix of vendors and outdated phone systems with Cloud Voice services supported by your local partner, CTS.
What are the core collaboration capabilities you need to conquer the challenges of hybrid work? CTS has 35+ years of communications and collaboration capabilities under our belt, so we know what will give customers the greatest return on their collaboration investment today. Here’s our take on five fundamentals that every company embracing hybrid work will […]
Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. Recorded conversations help businesses support dispute resolution, litigation defense, and quality control in customer service and call center operations.
Major shifts in customer expectations have brought new challenges to the way your business delivers its Customer Experience. From small, simple call centers to the largest, most sophisticated contact centers, CTS offers Mitel services that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support […]
35+ YEARS OF SUCCESS
We support 5,000 customers based in Maryland (MD), Washington, DC, Virginia (VA), Delaware (DE), and across the Mid Atlantic.
We support small businesses in our local community and deploy enterprise Voice, Data, and Video networks to connect our customers to their nationwide office locations.
ONSITE PHONE SYSTEMS
Mitel MiVoice | MiOffice
Toshiba IPedge | CIX | Strata
INFRASTRUCTURE
Structured Cabling | Wireless
Sound Masking
Switches | Routers
LAN | WAN | Internet
Mobile Broadband Failover
Reuse Legacy Infrastructure
GOV'T | PUBLIC SECTOR
GSA – Mitel | Toshiba
Sourcewell's Mitel Contract
CLOUD | HOSTED VOIP
Beacon Cloud Voice
Mitel MiCloud
Mitel | VMware Virtual Voice
NETWORK SERVICES
Local | LD | Broadband
WIRELESS SERVICES
Mitel Mobile Solutions
DATAPRO2GO Mobile Data
TECHNOLOGY PARTNERS
Manufacturers | Services
PROTECTION & SECURITY
Physical Access Control
Fire Alarm Systems
Alarm & Security Systems
Video Surveillance
SPECIALIZING IN...
Call Centers
Call Recording
Conferencing Solutions
UC | Collaboration
Desktop CTI
Secure Phones | SCIFs
Broadcast Notifications
Voice Mail
Network Fax Servers
Overhead Paging
Headsets
Refurbished Equipment
CONTACT US
(410) 850-4848 Baltimore
(301) 621-1213 DC
(800) 787-4848 Toll Free
Online Service Request
8225A Cloverleaf Drive
Millersville, MD 21108
ABOUT US
The CTS Story
Awards & Recognition
Client Success
Giving Back
National Accounts
Why CTS?
