Budget Constrained? How to Fund Better Communications for your Non-profit, School, or Government Agency
Posted on Apr 8, 2021 in Jeff Nolte's Blog

Like successful businesses, the public sector is striving to modernize and reform their Voice and IT environments. But the ongoing pandemic has made it tough for many organizations to obtain funding. Public sector administrators can deploy the new services and equipment they need by exploiting innovative financing arrangements. The main drivers that go into deciding […]

How Technology Strengthens Customer Loyalty… The Key to Your Future Success
Posted on Mar 30, 2021 in Jeff Nolte's Blog

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization’s ability to foster customer loyalty will determine its future. By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations […]

Due Diligence Tips if Considering Microsoft Teams as Standalone Phone Service
Posted on Mar 19, 2021 in Jeff Nolte's Blog

A one-size-fits-all phone service is great for some businesses… Until it’s not. Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service. Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and […]

Prepare Your Power, Voice & Data Now for Spring and Summer Storms
Posted on Mar 10, 2021 in Jeff Nolte's Blog

Summer storms, tornadoes, and hurricanes can happen at any time. When they do, they can wreak havoc on your business – knocking out computers and servers, silencing phone systems, and grinding data networks to a halt. Sure, you may be spending money to protect your business from fire and safety hazards… But what’s the point […]

Hybrid Workplaces, Remote Work & Virtual Contact Centers are Here to Stay
Posted on Mar 3, 2021 in Jeff Nolte's Blog

Remember the bright beautiful world of tomorrow from cartoons and movies? People could do everything from one big video screen: Run a business, work, shop, go to school – even hang out with their friends – all from the comfort of home! We envied and worked toward that future – but then we were suddenly […]

Production Delays of Bluetooth Chips May Impact Availability of New Phones
Posted on Feb 26, 2021 in Jeff Nolte's Blog

The global shortage of Bluetooth and other chips may delay the delivery of new consumer devices and business equipment. For example, some of our customers may experience a delay with MiVoice 6930 IP Phones from Mitel, which features Bluetooth-enabled MobileLink connectivity among many other advanced capabilities. The 6930’s native integration with MobileLink bridges the gap […]

How Poor Communications can Cost Your Business
Posted on Feb 25, 2021 in Jeff Nolte's Blog

With only one-third of small and medium sized businesses surviving 10 years of operations, everyone understands that cash is king in the business world. A poor communications strategy can cost your business upwards of $6,000 per employee per year, creating a financial drag and potentially threatening the survival of your business. Mitel has put together […]

SMB or Enterprise? Take Control of Your Communications with MiCloud Flex Service
Posted on Feb 17, 2021 in Jeff Nolte's Blog

Today most businesses operate on the cloud. And when it comes to mobility, flexibility, fast access to files, and collaboration capabilities, today’s best communications technologies are being deployed in the cloud. Many small businesses rely on affordable, all-in-one services and infrastructure based in the public cloud. While it may make sense to set up a […]

Luminis Health / Anne Arundel Medical Center is Using Mitel’s New Antimicrobial Phones
Posted on Feb 10, 2021 in Jeff Nolte's Blog

Amid concerns about health safety in the workplace, Mitel has launched a series of IP phones built from plastics protected with antimicrobial technology. The phones feature plastics with surfaces that are treated with a silver-based compound that, when tested against certain viruses and bacteria, is shown to inhibit their growth by up to 99.9 percent. […]

Real-Time or Asynchronous… Which Communication Tool Should You Use and When?
Posted on Feb 3, 2021 in Jeff Nolte's Blog

When it comes to selecting communications tools, your options can be categorized as either real-time (synchronous) or asynchronous, and deciding on the best option is based on your business objectives. Synchronous Communication Options When it comes to real-time interaction between two or more people, synchronous communication tools are the best choice. The options are: Face-to-face […]

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