Jeff Nolte's Blog

Video Overview… See MiTeam Meetings in Action

Posted on May 12, 2021 in Jeff Nolte's Blog

Mitel MiCollab is an enterprise collaboration solution that securely powers communication tools whenever you need them and from wherever you are. MiTeam Meetings, integrated with MiCollab, makes it easy for your staff to collaborate and communicate effortlessly, as if everyone was in the same room. Now available for download on iOS and Android devices Video, […]

Need to Optimize Your Customer Experience? Get to Know MiContact Center Business

Posted on May 5, 2021 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media. The Mitel MiContact Center Business platform is designed to give your customers […]

6 Ways MiCloud Flex Provides a Customized Path to Better Communications

Posted on Apr 28, 2021 in Jeff Nolte's Blog

Thinking about upgrading your on-premises voice platform? Looking at the benefits of cloud services but need customization and control? MiCloud Flex may be the right service for your unique business requirements… It’s secure – MiCloud Flex offers a dedicated environment hosted in data centers equipped with advanced multi-layered security, including full encryption. Mitel’s data centers are […]

4 Ways Technology Can Support a Safe Return to Your Office

Posted on Apr 20, 2021 in Jeff Nolte's Blog

The pandemic has reshaped the way many industries conduct business. Many leaders report remote workers are productive working at home, but with vaccines widely available, more than 60% of employees expect to return to their offices soon. Here are 4 effective ways technology can be deployed to support a safe return to the office… Utilize […]

Stay Vigilant… Best Practices to Keep Your Voice & IT Networks Up and Running

Posted on Apr 14, 2021 in Jeff Nolte's Blog

Many businesses manage a complicated maze of technology equipment of varying ages, performance, and overall health – it can be a challenge to identify potential problems before something fails or disaster strikes. Fortunately, there are best practices and tools you can employ now to minimize the risk… Infrastructure updates – Many problems can be prevented […]

Budget Constrained? How to Fund Better Communications for your Non-profit, School, or Government Agency

Posted on Apr 8, 2021 in Jeff Nolte's Blog

Like successful businesses, the public sector is striving to modernize and reform their Voice and IT environments. But the ongoing pandemic has made it tough for many organizations to obtain funding. Public sector administrators can deploy the new services and equipment they need by exploiting innovative financing arrangements. The main drivers that go into deciding […]

How Technology Strengthens Customer Loyalty… The Key to Your Future Success

Posted on Mar 30, 2021 in Jeff Nolte's Blog

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization’s ability to foster customer loyalty will determine its future. By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations […]

Due Diligence Tips if Considering Microsoft Teams as Standalone Phone Service

Posted on Mar 19, 2021 in Jeff Nolte's Blog

A one-size-fits-all phone service is great for some businesses… Until it’s not. Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service. Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and […]

Prepare Your Power, Voice & Data Now for Spring and Summer Storms

Posted on Mar 10, 2021 in Jeff Nolte's Blog

Summer storms, tornadoes, and hurricanes can happen at any time. When they do, they can wreak havoc on your business – knocking out computers and servers, silencing phone systems, and grinding data networks to a halt. Sure, you may be spending money to protect your business from fire and safety hazards… But what’s the point […]

Hybrid Workplaces, Remote Work & Virtual Contact Centers are Here to Stay

Posted on Mar 3, 2021 in Jeff Nolte's Blog

Remember the bright beautiful world of tomorrow from cartoons and movies? People could do everything from one big video screen: Run a business, work, shop, go to school – even hang out with their friends – all from the comfort of home! We envied and worked toward that future – but then we were suddenly […]