CTS Millersville MD

Mitel Customer Snapshot… Major League Baseball

Posted on Jul 28, 2021 in Jeff Nolte's Blog

MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.

Cloud Voice Provides Features Your Business Can’t Afford to Live Without

Posted on Jul 21, 2021 in Jeff Nolte's Blog

A Cloud Voice service is more cost-effective because you pay only for what you need, and only when you need it. There are no large upfront investments and no need to pay for software upgrades down the line. The savings are great, but most of all, Cloud Voice service makes your business life easier. Here […]

Office Move Ahead? Our Relocation Experts Ensure Your Technology Transition Goes Smoothly

Posted on Jul 14, 2021 in Jeff Nolte's Blog

Office technology is the powerhouse that drives your business forward… If your phones aren’t ringing and your systems aren’t working at your new office on Day One, your business will grind to a halt. Here are some of the critical technology elements that your CTS relocation experts pay special attention to so you can avoid […]

Stay Connected In-building or Across Campus… Work on the Go with a Fast, Flexible, Secure Wi-Fi Network

Posted on Jul 7, 2021 in Jeff Nolte's Blog

With the proliferation of mobile and Wi-Fi-enabled devices, every business is adapting to keep up with more users, access points, bandwidth, and the latest high-speed IEEE standards. Give your staff and visitors the freedom to work on the go with a convenient, flexible, and secure Wireless Network. Secure Wireless LANs allow your employees to work […]

Get Customer Interaction Insights with Mitel Call Recorder… Capture, Organize, Playback & Share Voice Documentation

Posted on Jun 30, 2021 in Jeff Nolte's Blog

Unlock the full potential of your customer experience with an automated call recording solution that captures, archives, organizes, plays back and shares voice documentation. Here are some of the key benefits of voice documentation: Dispute Resolution – Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance. Customer Experience – Facilitate organizational […]

Enhance Your Microsoft Teams Features… Pair Them with Mitel’s Telephony, CRM & Contact Center Solutions

Posted on Jun 23, 2021 in Jeff Nolte's Blog

Already using Microsoft Teams? Mitel has made it even easier to add telephony to your Microsoft Teams interface. By combining your Microsoft Teams account with a Mitel call control platform, you’ll have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips. Check out this Microsoft Team + Mitel Video Overview Key Benefits […]

Viking & CTS Infrastructure Experts are Ready to Connect your Building’s Area of Refuge / Area of Rescue Assistance

Posted on Jun 16, 2021 in Jeff Nolte's Blog

An Area of Refuge, or Area of Rescue Assistance, is for individuals with mobility challenges. Certain buildings with barriers to exit are required to have them in order to offer protection and communication. Communications When it comes to wiring and choosing analog versus VoIP for an Area of Refuge, there are several factors to consider. […]

Enabling Secure IP Infrastructure with NVT Phybridge Technology

Posted on Jun 9, 2021 in Jeff Nolte's Blog

Annapolis-based St. Anne’s Parish recently deployed an innovative IP Cloud security solution and IP cameras… Read the full story and watch the customer discuss the amazing outcomes of their project St. Anne’s Parish was able to: Accelerate IP security adoption. Allocate more of the budget towards devices and applications – and away from network infrastructure. […]

Connect with MiCloud Voice Services, Collaboration Tools & Call Center Capabilities

Posted on Jun 1, 2021 in Jeff Nolte's Blog

The past year has been tough… We’ve all had to navigate big changes and overcome unforeseen challenges, both as individuals and as businesses. One thing we’ve definitely learned is that the cloud remains a critical element of success. Cloud is the way… Cloud continues to be the way to rapid integration, relieving heavy administration, and […]

3 Easy Ways to Solidify Your Customer Relationships

Posted on May 26, 2021 in Jeff Nolte's Blog

The pandemic has been a hard lesson for companies as they battle to stay afloat. Many have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. But people still want to feel connected, perhaps even more so than before. So how can companies strengthen their tie with customers and […]