CTS Millersville MD

4 Ways Technology Can Support a Safe Return to Your Office

Posted on Apr 20, 2021 in Jeff Nolte's Blog

The pandemic has reshaped the way many industries conduct business. Many leaders report remote workers are productive working at home, but with vaccines widely available, more than 60% of employees expect to return to their offices soon. Here are 4 effective ways technology can be deployed to support a safe return to the office… Utilize […]

Stay Vigilant… Best Practices to Keep Your Voice & IT Networks Up and Running

Posted on Apr 14, 2021 in Jeff Nolte's Blog

Many businesses manage a complicated maze of technology equipment of varying ages, performance, and overall health – it can be a challenge to identify potential problems before something fails or disaster strikes. Fortunately, there are best practices and tools you can employ now to minimize the risk… Infrastructure updates – Many problems can be prevented […]

Budget Constrained? How to Fund Better Communications for your Non-profit, School, or Government Agency

Posted on Apr 8, 2021 in Jeff Nolte's Blog

Like successful businesses, the public sector is striving to modernize and reform their Voice and IT environments. But the ongoing pandemic has made it tough for many organizations to obtain funding. Public sector administrators can deploy the new services and equipment they need by exploiting innovative financing arrangements. The main drivers that go into deciding […]

How Technology Strengthens Customer Loyalty… The Key to Your Future Success

Posted on Mar 30, 2021 in Jeff Nolte's Blog

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization’s ability to foster customer loyalty will determine its future. By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations […]

Due Diligence Tips if Considering Microsoft Teams as Standalone Phone Service

Posted on Mar 19, 2021 in Jeff Nolte's Blog

A one-size-fits-all phone service is great for some businesses… Until it’s not. Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service. Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and […]

Prepare Your Power, Voice & Data Now for Spring and Summer Storms

Posted on Mar 10, 2021 in Jeff Nolte's Blog

Summer storms, tornadoes, and hurricanes can happen at any time. When they do, they can wreak havoc on your business – knocking out computers and servers, silencing phone systems, and grinding data networks to a halt. Sure, you may be spending money to protect your business from fire and safety hazards… But what’s the point […]

Hybrid Workplaces, Remote Work & Virtual Contact Centers are Here to Stay

Posted on Mar 3, 2021 in Jeff Nolte's Blog

Remember the bright beautiful world of tomorrow from cartoons and movies? People could do everything from one big video screen: Run a business, work, shop, go to school – even hang out with their friends – all from the comfort of home! We envied and worked toward that future – but then we were suddenly […]

Production Delays of Bluetooth Chips May Impact Availability of New Phones

Posted on Feb 26, 2021 in Jeff Nolte's Blog

The global shortage of Bluetooth and other chips may delay the delivery of new consumer devices and business equipment. For example, some of our customers may experience a delay with MiVoice 6930 IP Phones from Mitel, which features Bluetooth-enabled MobileLink connectivity among many other advanced capabilities. The 6930’s native integration with MobileLink bridges the gap […]

How Poor Communications can Cost Your Business

Posted on Feb 25, 2021 in Jeff Nolte's Blog

With only one-third of small and medium sized businesses surviving 10 years of operations, everyone understands that cash is king in the business world. A poor communications strategy can cost your business upwards of $6,000 per employee per year, creating a financial drag and potentially threatening the survival of your business. Mitel has put together […]

SMB or Enterprise? Take Control of Your Communications with MiCloud Flex Service

Posted on Feb 17, 2021 in Jeff Nolte's Blog

Today most businesses operate on the cloud. And when it comes to mobility, flexibility, fast access to files, and collaboration capabilities, today’s best communications technologies are being deployed in the cloud. Many small businesses rely on affordable, all-in-one services and infrastructure based in the public cloud. While it may make sense to set up a […]