Mitel – CTS

Safeguarding Your Business… 5 Reasons to Record Your Phone Calls

Posted on Jun 22, 2022 in Jeff Nolte's Blog

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. Recorded conversations help businesses support dispute resolution, litigation defense, and quality control in customer service and call center operations.

Video: Powering Better Contact Center Connections

Posted on Jun 15, 2022 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way your business delivers its Customer Experience. From small, simple call centers to the largest, most sophisticated contact centers, CTS offers Mitel services that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support […]

How to Stop Bad Customer Experiences from Hurting Your Good Customers

Posted on May 18, 2022 in Jeff Nolte's Blog

It happens… We make an online purchase and, rather than receiving an automatic confirmation, we get a notice that our order has been placed on hold. Suddenly, confidence turns to confusion. Unfortunately, this is where some companies trip up. They make it difficult for otherwise good customers to re-place their order, and the experience goes […]

eBook: Going Digital for Business Continuity

Posted on Apr 27, 2022 in Jeff Nolte's Blog

The impact of the pandemic on global businesses forced a critical need for up-to-date communication technology. Many enterprises are still searching for innovative ways to exploit technology that will help their operations to get “back to normal.” Mitel’s eBook “Going Digital for Business Continuity” analyzes how organizations must rethink customer interaction and strengthen remote collaboration in […]

Outdated Phone System Holding You Back? Migrate to RingCentral MVP

Posted on Apr 6, 2022 in Jeff Nolte's Blog

The quality of your technology affects your bottom line… Businesses that implemented digital transformation strategies during the pandemic outperformed their peers and were three times more likely to see an increase in revenue.

Don’t Miss Our Exclusive RingCentral Offers for Mitel Customers

Posted on Mar 2, 2022 in Jeff Nolte's Blog

It seems like everyone is talking about the cloud these days. That’s not surprising, considering cloud technology provides the best foundation for more flexible work environments and the best way to digitally engage with customers.

Business VoIP Phone Systems… CTS Offers Flexible Deployments

Posted on Feb 16, 2022 in Jeff Nolte's Blog

Public & Private Cloud Services or On-Premises Among Mitel’s top-rated partners, CTS supports Mitel’s complete product portfolio. Our team of experts provides end-to-end design, local to global deployments, and ongoing support. Our customized solutions include a variety of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site […]

Higher Ed Success… How Harford Community College Connects its Sprawling Campus

Posted on Feb 9, 2022 in Jeff Nolte's Blog

Founded in 1957, Harford’s vibrant main campus occupies 352 acres near Bel Air, Maryland, and has 24 buildings totaling 372,525 assignable square feet, as well as five miles of walking trails. The College also operates several off-site facilities containing another 41,156 assignable square feet.

Get to Know MiContact Center for the MiVoice Business Platform

Posted on Jan 26, 2022 in Jeff Nolte's Blog

Today’s customer is omnichannel – are you? One-third of the population is comprised of millennials and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most […]

RingCentral is Now Mitel’s Exclusive UCaaS Partner… Limited Time Offers Available

Posted on Jan 19, 2022 in Jeff Nolte's Blog

RingCentral’s Message Video and Phone (MVP) platform, the market leader in the Gartner Magic Quadrant, will become Mitel’s go-forward UCaaS solution, adding more options to our portfolio of leading UC on-premises, subscription, and private cloud solutions. Why did Mitel choose to partner with RingCentral?