Mitel – CTS

Mitel Customer Snapshot… Major League Baseball

Posted on Jul 28, 2021 in Jeff Nolte's Blog

MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.

Get Customer Interaction Insights with Mitel Call Recorder… Capture, Organize, Playback & Share Voice Documentation

Posted on Jun 30, 2021 in Jeff Nolte's Blog

Unlock the full potential of your customer experience with an automated call recording solution that captures, archives, organizes, plays back and shares voice documentation. Here are some of the key benefits of voice documentation: Dispute Resolution – Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance. Customer Experience – Facilitate organizational […]

Enhance Your Microsoft Teams Features… Pair Them with Mitel’s Telephony, CRM & Contact Center Solutions

Posted on Jun 23, 2021 in Jeff Nolte's Blog

Already using Microsoft Teams? Mitel has made it even easier to add telephony to your Microsoft Teams interface. By combining your Microsoft Teams account with a Mitel call control platform, you’ll have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips. Check out this Microsoft Team + Mitel Video Overview Key Benefits […]

Connect with MiCloud Voice Services, Collaboration Tools & Call Center Capabilities

Posted on Jun 1, 2021 in Jeff Nolte's Blog

The past year has been tough… We’ve all had to navigate big changes and overcome unforeseen challenges, both as individuals and as businesses. One thing we’ve definitely learned is that the cloud remains a critical element of success. Cloud is the way… Cloud continues to be the way to rapid integration, relieving heavy administration, and […]

How MiCloud Connect Complements Microsoft Teams

Posted on May 19, 2021 in Jeff Nolte's Blog

Mitel offers exceptional integration with Microsoft Teams to provide an easy-to-use Meetings solution with seamless click-to-dial, web and desktop functionality. Key Benefits of MiCloud + Microsoft Teams Seamless user experience – No need to switch between different applications Easy Deployment – no additional hardware or software required Support different Teams platforms – supports Teams desktop, […]

Video Overview… See MiTeam Meetings in Action

Posted on May 12, 2021 in Jeff Nolte's Blog

Mitel MiCollab is an enterprise collaboration solution that securely powers communication tools whenever you need them and from wherever you are. MiTeam Meetings, integrated with MiCollab, makes it easy for your staff to collaborate and communicate effortlessly, as if everyone was in the same room. Now available for download on iOS and Android devices Video, […]

Need to Optimize Your Customer Experience? Get to Know MiContact Center Business

Posted on May 5, 2021 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media. The Mitel MiContact Center Business platform is designed to give your customers […]

6 Ways MiCloud Flex Provides a Customized Path to Better Communications

Posted on Apr 28, 2021 in Jeff Nolte's Blog

Thinking about upgrading your on-premises voice platform? Looking at the benefits of cloud services but need customization and control? MiCloud Flex may be the right service for your unique business requirements… It’s secure – MiCloud Flex offers a dedicated environment hosted in data centers equipped with advanced multi-layered security, including full encryption. Mitel’s data centers are […]

Budget Constrained? How to Fund Better Communications for your Non-profit, School, or Government Agency

Posted on Apr 8, 2021 in Jeff Nolte's Blog

Like successful businesses, the public sector is striving to modernize and reform their Voice and IT environments. But the ongoing pandemic has made it tough for many organizations to obtain funding. Public sector administrators can deploy the new services and equipment they need by exploiting innovative financing arrangements. The main drivers that go into deciding […]

Due Diligence Tips if Considering Microsoft Teams as Standalone Phone Service

Posted on Mar 19, 2021 in Jeff Nolte's Blog

A one-size-fits-all phone service is great for some businesses… Until it’s not. Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service. Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and […]