Today’s customer is omnichannel – are you? One-third of the population is comprised of millennials and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most […]
MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.
Major shifts in customer expectations have brought new challenges to the way businesses deliver Customer Experience. Mitel’s Contact Center solutions are designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them, while giving agents and supervisors the tools to manage today’s omnichannel […]
Companies are at different stages on their path to the Cloud. The collaboration strategies they need will depend on their economic and operating models. This means it is important to have flexibility at all stages of the UC experience. Intended to accelerate digital transformation and support innovation, Mitel has upgraded the capabilities of its UC […]
35+ YEARS OF SUCCESS
We support 5,000 customers based in Maryland (MD), Washington, DC, Virginia (VA), Delaware (DE), and across the Mid Atlantic.
We support small businesses in our local community and deploy enterprise Voice, Data, and Video networks to connect our customers to their nationwide office locations.
ONSITE PHONE SYSTEMS
Mitel MiVoice | MiOffice
Toshiba IPedge | CIX | Strata
INFRASTRUCTURE
Structured Cabling | Wireless
Sound Masking
Switches | Routers
LAN | WAN | Internet
Mobile Broadband Failover
Reuse Legacy Infrastructure
GOV'T | PUBLIC SECTOR
GSA – Mitel | Toshiba
Sourcewell's Mitel Contract
CLOUD | HOSTED VOIP
Beacon Cloud Voice
Mitel MiCloud
Mitel | VMware Virtual Voice
NETWORK SERVICES
Local | LD | Broadband
WIRELESS SERVICES
Mitel Mobile Solutions
DATAPRO2GO Mobile Data
TECHNOLOGY PARTNERS
Manufacturers | Services
PROTECTION & SECURITY
Physical Access Control
Fire Alarm Systems
Alarm & Security Systems
Video Surveillance
SPECIALIZING IN...
Call Centers
Call Recording
Conferencing Solutions
UC | Collaboration
Desktop CTI
Secure Phones | SCIFs
Broadcast Notifications
Voice Mail
Network Fax Servers
Overhead Paging
Headsets
Refurbished Equipment
CONTACT US
(410) 850-4848 Baltimore
(301) 621-1213 DC
(800) 787-4848 Toll Free
Online Service Request
8225A Cloverleaf Drive
Millersville, MD 21108
ABOUT US
The CTS Story
Awards & Recognition
Client Success
Giving Back
National Accounts
Why CTS?
