8 More Ways Integrating Microsoft Teams with RingCentral Delivers the Phone Capabilities You Need

Transform Your Microsoft Teams into a communications powerhouse with RingCentral

If you’re trying to get by with just Teams to communicate, you’re definitely missing out. When you integrate Teams with RingCentral your organization gains access to all these market-leading enhancements.

  • Seamless business continuity – Browser-based access to RingCentral keeps your business connected when Teams goes down
  • Advanced call controls without leaving Teams – Park a call, consult a teammate before a transfer, add a third person to a call, and more
  • Integrated SMS and fax – Bring the power of SMS and fax into Microsoft Teams. No app switching needed!
  • Heads-up display to simplify call handling – Phone power users like receptionists and executive assistants can view colleagues real-time availability and manage multiple incoming calls in the Microsoft Teams app.
  • Integrated call queue management – Empower agents to accept or decline calls from their queues right from the Teams app.
  • RingCentral for Microsoft Teams mobile app – Get RingCentral’s market-leading telephony in the Microsoft Teams mobile app
  • Integrated Contact Center – RingCentral Contact Center provides an integrated, end-to-end solution for customers with complete inbound, outbound, digital first/omnichannel, WEM, integrated MVP and AI.
  • Bi-directional Presence Sync – Bi-directional presence sync helps users avoid needless disruptions. Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected.

Let’s talk about integrating your Microsoft Teams and RingCentral for better, faster business performance. Contact our experts today at 800.787.4848 or jnolte@ctsmd.us.


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