MiVoice – CTS

Outdated Phone System Holding You Back? Migrate to RingCentral MVP

Posted on Apr 6, 2022 in Jeff Nolte's Blog

The quality of your technology affects your bottom line… Businesses that implemented digital transformation strategies during the pandemic outperformed their peers and were three times more likely to see an increase in revenue.

Business VoIP Phone Systems… CTS Offers Flexible Deployments

Posted on Feb 16, 2022 in Jeff Nolte's Blog

Public & Private Cloud Services or On-Premises Among Mitel’s top-rated partners, CTS supports Mitel’s complete product portfolio. Our team of experts provides end-to-end design, local to global deployments, and ongoing support. Our customized solutions include a variety of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site […]

Higher Ed Success… How Harford Community College Connects its Sprawling Campus

Posted on Feb 9, 2022 in Jeff Nolte's Blog

Founded in 1957, Harford’s vibrant main campus occupies 352 acres near Bel Air, Maryland, and has 24 buildings totaling 372,525 assignable square feet, as well as five miles of walking trails. The College also operates several off-site facilities containing another 41,156 assignable square feet.

Get to Know MiContact Center for the MiVoice Business Platform

Posted on Jan 26, 2022 in Jeff Nolte's Blog

Today’s customer is omnichannel – are you? One-third of the population is comprised of millennials and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most […]

Mitel Customer Snapshot… Major League Baseball

Posted on Jul 28, 2021 in Jeff Nolte's Blog

MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.

Mitel Announces Upgrades to its UC Suite

Posted on Mar 20, 2019 in Jeff Nolte's Blog

Companies are at different stages on their path to the Cloud. The collaboration strategies they need will depend on their economic and operating models. This means it is important to have flexibility at all stages of the UC experience. Intended to accelerate digital transformation and support innovation, Mitel has upgraded the capabilities of its UC […]

Mitel MiCollab R8.0 Adds Collaboration with MiVoice 6900 Phones & Integration with Outlook/Office Desktop Apps

Posted on Sep 30, 2017 in Jeff Nolte's Blog

With the release of Mitel MiCollab R8.0 software, MiCollab adds seamless collaboration for users of MiVoice 6900 series phones, plus integration with Outlook/Office desktop applications. Here’s what else is included in the MiCollab upgrade…

Chestertown Police Department Updates Voice, IT and Surveillance

Posted on Sep 20, 2016 in Jeff Nolte's Blog

Chestertown on Maryland’s Eastern Shore is a vibrant community, steeped in history and home to Washington College. When it was decided that the Police Department needed to move to an expanded facility, Chief Adrian Baker seized the opportunity to modernize the phone system, upgrade its IT infrastructure and beef up building security.

CTS Connects KELLY’s New Headquarters in Sparks, MD

Posted on Jul 20, 2016 in Jeff Nolte's Blog

The Kelly family started their fledgling insurance agency in their home’s basement back in 1976. The thriving family-run company is now one of the nation’s largest employee benefit administrators, brokers, consultants, and payroll providers. As KELLY expanded, multiple offices in Hunt Valley were bursting at the seams. An opportunity to consolidate came when a 100,000 […]