How to Stop Bad Customer Experiences from Hurting Your Good Customers
Posted on May 18, 2022 in Jeff Nolte's Blog

It happens… We make an online purchase and, rather than receiving an automatic confirmation, we get a notice that our order has been placed on hold. Suddenly, confidence turns to confusion. Unfortunately, this is where some companies trip up. They make it difficult for otherwise good customers to re-place their order, and the experience goes […]

Equip Your New Hires So They Hit the Ground Running
Posted on Mar 9, 2022 in Jeff Nolte's Blog

Onboarding new employees can be a slow, cumbersome process for any business, and it has been even more challenging the in last two years. If things don’t go well, your new employees can take longer to reach their full potential. When new employees get frustrated, they might even quit, forcing you to start all over. […]

Fortify Your Communications Strategy to Max Your Team’s Potential
Posted on Dec 8, 2021 in Jeff Nolte's Blog

The team you have today is a lot different than the one you led ten years ago… it’s mobile, millennial and increasingly remote.  Team collaboration tools have evolved too. They leverage the power of unified communications, work seamlessly across different devices (smartphones, tablets, desktops) and support real-time interactions in ways we couldn’t have imagined before. […]

Mitel Customer Snapshot… Major League Baseball
Posted on Jul 28, 2021 in Jeff Nolte's Blog

MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.

3 Easy Ways to Solidify Your Customer Relationships
Posted on May 26, 2021 in Jeff Nolte's Blog

The pandemic has been a hard lesson for companies as they battle to stay afloat. Many have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. But people still want to feel connected, perhaps even more so than before. So how can companies strengthen their tie with customers and […]

5 Ways Google’s Cloud supports MiCloud as the Worry-Free UC Service You Can Rely On
Posted on Jul 22, 2020 in Jeff Nolte's Blog

Mitel’s Cloud services were built with industry-leading security and business continuity. Here are the Top 5 reasons why Google Cloud’s infrastructure works best for Cloud-based Unified Communications services…

Stay Connected with the Right Local Technology Partner
Posted on Jun 17, 2020 in Jeff Nolte's Blog

It’s not easy in these challenging times to keep your current Voice & IT systems running – let alone add new technology for more flexibility and mobility during our new ‘normal.’ To keep your business moving forward, you’ll need easy-to-use collaboration tools – delivered on a reliable, secure Unified Communications platform. Getting access to these […]

Looking Ahead… Adapting to The Virtual Office
Posted on Apr 30, 2020 in Jeff Nolte's Blog

More millennials in the office and the evolving expectations of technology had already begun to transform the workplace into a more complex environment. The pandemic we are now living with has accelerated that evolution. This has presented IT teams with the challenge of both maintaining current systems and allowing for more flexible processes. To stay […]

Mitel Cloud Service Named a Best Business Tool of 2019 by Newsweek
Posted on Sep 30, 2019 in Jeff Nolte's Blog

In a recent Newsweek survey of 10,000 professional users of software, Mitel MiCloud Connect was honored with a coveted spot in the communications category as a top VoIP product for 2019.

Managing Field Services? How Collaboration Tools Improve Efficiency
Posted on May 10, 2019 in Jeff Nolte's Blog

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit. When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the […]

Page 1 of 212Next Page »