Major shifts in customer expectations have brought new challenges to the way your business delivers its Customer Experience.

From small, simple call centers to the largest, most sophisticated contact centers, CTS offers Mitel services that are flexible enough to tackle any customer engagement challenge and grow with you as your customer sales, service and support needs evolve.

Today, 90% of consumers check your website before interacting with your company, and many customers would rather interact through digital channels like web chat, SMS, chatbots and social media.

Give your clients the freedom to interact with you on their preferred device, using the media that works best for them, while giving your agents and supervisors the tools to manage today’s omnichannel customer journeys.

Video: Mitel Engineers discuss Contact Center Innovations [2:36 min]

Mitel’s Contact Center portfolio, implemented and locally supported by CTS, delivers everything your business needs to empower customers to engage with you on their terms – while optimizing your workforce.

Let’s get started… Contact us today: 800.787.4848 or jnolte@ctsmd.us.