How to Stop Bad Customer Experiences from Hurting Your Good Customers
Posted on May 18, 2022 in Jeff Nolte's Blog

It happens… We make an online purchase and, rather than receiving an automatic confirmation, we get a notice that our order has been placed on hold. Suddenly, confidence turns to confusion. Unfortunately, this is where some companies trip up. They make it difficult for otherwise good customers to re-place their order, and the experience goes […]

Spring Cleaning… Streamline Your Team Apps & Communications Tools
Posted on Mar 30, 2022 in Jeff Nolte's Blog

If your smartphone and desktop are crowded with an unwieldy mix of cloud apps, messaging, content sharing, and collaboration tools, you’re not alone. Do some spring cleaning and consider an all-in-one service that brings all your team tools together. Give your staff a solution that lets them assign tasks, share documents, schedule calls, chat and […]

3 Critical Points for Hybrid Work Success from Frost & Sullivan
Posted on Mar 16, 2022 in Jeff Nolte's Blog

The growing shift to hybrid work models means that businesses will be preparing for work environments with blurred physical boundaries. When you think about the tools you need to make hybrid work possible, is your technology able to support anything that comes your way? We thought you might like this latest article from Frost & […]

3 Easy Ways to Solidify Your Customer Relationships
Posted on May 26, 2021 in Jeff Nolte's Blog

The pandemic has been a hard lesson for companies as they battle to stay afloat. Many have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. But people still want to feel connected, perhaps even more so than before. So how can companies strengthen their tie with customers and […]

How Technology Strengthens Customer Loyalty… The Key to Your Future Success
Posted on Mar 30, 2021 in Jeff Nolte's Blog

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization’s ability to foster customer loyalty will determine its future. By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations […]

Mobile-First Approach Fulfills Customer Expectations and Fuels Business Growth
Posted on Jan 12, 2021 in Jeff Nolte's Blog

Mobility has become an important trend in business communications not only because employees and customers expect it, but also because companies profit from it. Think about it… Organizations trailing in mobility are less productive and less profitable than those that take a mobile-first approach. Businesses that adopt a mobile mindset and design their Customer Experiences […]

Improving Your Customer Experience… Get to Know Mitel’s MiContact Center
Posted on Aug 5, 2020 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way businesses deliver Customer Experience. Mitel’s Contact Center solutions are designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them, while giving agents and supervisors the tools to manage today’s omnichannel […]

Spotlight on MiCloud Flex… Hosted UCaaS for Midsize to Larger Organizations
Posted on May 27, 2020 in Jeff Nolte's Blog

With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex also delivers the highest levels of performance, reliability and security through a global cloud.

6 Call Center Trends That Will Improve Customer Experience & Empower Your Remote Agents
Posted on May 7, 2020 in Jeff Nolte's Blog

Earlier this year, Mitel identified the call center technology trends and tools that help companies of all types deliver a superior Customer Experience. See which ones can benefit how your business engages with customers… Widespread adoption of cloud communications – Cloud communication has become particularly important for contact centers. With the cloud, traditional office-based contact […]

Breaking Down Silos… The Advantages of Omni-Channel Selling over Multi-Channel
Posted on Oct 30, 2019 in Jeff Nolte's Blog

A recent study discovered that 69{3b3c2c4b05237dc71f8c61646acc7a492c4f8efec63bbc3e74b96e7bbaa7bece} of Internet users would consult their smartphones for product reviews in-store rather than seek out a sales associate. More than half would also shop for deals on their smartphones while in the store. These findings show that businesses, particularly retailers, need to provide multiple channels for customers to interact […]

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