3 Easy Ways to Solidify Your Customer Relationships
Posted on May 26, 2021 in Jeff Nolte's Blog

The pandemic has been a hard lesson for companies as they battle to stay afloat. Many have embraced (and even accelerated) digital transformation, finding new and meaningful ways to engage customers remotely. But people still want to feel connected, perhaps even more so than before. So how can companies strengthen their tie with customers and […]

How Technology Strengthens Customer Loyalty… The Key to Your Future Success
Posted on Mar 30, 2021 in Jeff Nolte's Blog

The COVID-19 pandemic has altered consumer behavior, possibly permanently. In this new, more competitive environment, an organization’s ability to foster customer loyalty will determine its future. By paying the attention to the right details, organizations can use Customer Experience to charm prospects, improve satisfaction scores and retain existing customers. When businesses focus on exceeding expectations […]

Mobile-First Approach Fulfills Customer Expectations and Fuels Business Growth
Posted on Jan 12, 2021 in Jeff Nolte's Blog

Mobility has become an important trend in business communications not only because employees and customers expect it, but also because companies profit from it. Think about it… Organizations trailing in mobility are less productive and less profitable than those that take a mobile-first approach. Businesses that adopt a mobile mindset and design their Customer Experiences […]

Improving Your Customer Experience… Get to Know Mitel’s MiContact Center
Posted on Aug 5, 2020 in Jeff Nolte's Blog

Major shifts in customer expectations have brought new challenges to the way businesses deliver Customer Experience. Mitel’s Contact Center solutions are designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them, while giving agents and supervisors the tools to manage today’s omnichannel […]

Spotlight on MiCloud Flex… Hosted UCaaS for Midsize to Larger Organizations
Posted on May 27, 2020 in Jeff Nolte's Blog

With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex also delivers the highest levels of performance, reliability and security through a global cloud.

6 Call Center Trends That Will Improve Customer Experience & Empower Your Remote Agents
Posted on May 7, 2020 in Jeff Nolte's Blog

Earlier this year, Mitel identified the call center technology trends and tools that help companies of all types deliver a superior Customer Experience. See which ones can benefit how your business engages with customers… Widespread adoption of cloud communications – Cloud communication has become particularly important for contact centers. With the cloud, traditional office-based contact […]

Breaking Down Silos… The Advantages of Omni-Channel Selling over Multi-Channel
Posted on Oct 30, 2019 in Jeff Nolte's Blog

A recent study discovered that 69{3b3c2c4b05237dc71f8c61646acc7a492c4f8efec63bbc3e74b96e7bbaa7bece} of Internet users would consult their smartphones for product reviews in-store rather than seek out a sales associate. More than half would also shop for deals on their smartphones while in the store. These findings show that businesses, particularly retailers, need to provide multiple channels for customers to interact […]

Focus on Customer Service… There’s a Brighter Future for Contact Center Agents
Posted on Jul 10, 2019 in Jeff Nolte's Blog

The advent of “customer experience is king” is changing the landscape across industries, presenting new challenges and highlighting pain points many contact centers have been trying to address for years. This includes…

Spring Cleaning Your Business Communication Tools… Consider These 5 Pointers
Posted on Apr 30, 2019 in Jeff Nolte's Blog

There’s nothing like some spring cleaning of communications tools to reinvigorate your business. You might be surprised to learn how much there is to clean up and clean out… The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. All that technology can add up to confusion and general frustration […]

AI is Here! How Mitel & Google Are Enabling a Better Customer Experience
Posted on Oct 10, 2018 in Jeff Nolte's Blog

When it comes to buying decisions, Customer Experience is expected to overtake price and product as the key differentiator by 2020. With customers demanding more from businesses, Mitel and Google AI have joined forces to deliver a more intelligent Customer Experience across all Mitel core contact center solutions. Mitel contact center solutions can now leverage […]

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