Shelter Systems has been providing quality wood components to its construction industry customers for over 40 years. The family-owned business specializes in the design and manufacture of custom roof and floor trusses at its location in Westminster, MD.

CTS began its relationship with Shelter Systems in 2014 when we took over maintenance and management of a telephone system installed by another vendor. As the business grew – and a second shift was added to keep up with demand – the old phone system just couldn’t keep up.

• From prem to cloud – Rather than continue to struggle with outdated technology, Jason Hikel, System Administrator, decided to move the firm’s voice communications to the cloud. Jason turned to CTS to make it happen.
• Connected for collaboration – To meet their present and future needs, CTS implemented MiCloud Connect, a cloud phone service from Mitel. Shelter Systems now has an easy way for its teams to collaborate. Conference calls can be turned into online meetings with video, messaging and web sharing. Smartphone users on the factory floor, at home or on the road love the Connect app. They can access all the productivity tools they need – including presence availability, chat, office files and documents – everything they need to support their customers’ high expectations.
• Peace of mind – Shelter Systems also benefits from MiCloud Connect’s built-in security and redundancy measures, protecting the communications network, infrastructure and applications, which maximizes system uptime and scalability. Mitel’s cloud Service Level Agreement offers even more peace of mind to Shelter.

CTS president Jeff Nolte noted, “Given their dedication to providing quality products to their customers, the folks at Shelter Systems are naturally hard to please, so it meant a lot to our team when they heard the firm was super happy with their new system!”

If your communication system isn’t keeping up with business, contact CTS today: 800.787.4848 or jnolte@ctsmd.us.