Mobile-First Approach Fulfills Customer Expectations and Fuels Business Growth
Posted on Jan 12, 2021 in Jeff Nolte's Blog

Mobility has become an important trend in business communications not only because employees and customers expect it, but also because companies profit from it. Think about it… Organizations trailing in mobility are less productive and less profitable than those that take a mobile-first approach. Businesses that adopt a mobile mindset and design their Customer Experiences […]

Collaboration Tools Improve Field Service Management Efficiency
Posted on Apr 10, 2020 in Jeff Nolte's Blog

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit. When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the […]

Covid-19 / Coronavirus Spreading in our Region… Be Prepared with Mobility & Flexible Workspaces
Posted on Mar 30, 2020 in Jeff Nolte's Blog

First and foremost, at CTS we’re ready to respond when you need our help during these unsettled times. Our support team is connected at the office and at home, so when you need us, we’ll be there! Whether the coronavirus impact continues to expand or goes out with a whimper, the headlines serve as a […]

Connect Your Smartphones with Beacon Cloud Voice’s Mobile App
Posted on Mar 9, 2020 in Jeff Nolte's Blog

Businesses today need to support and empower their mobile workforce so they can sustain productivity throughout the day, regardless of location. The mobile app from Beacon Cloud Voice – supporting iOS and Android – handles your team’s demand for mobility and brings several key benefits to your business…

MiCloud Connect… Supporting Your Mobile-First Approach to Work
Posted on Dec 30, 2019 in Jeff Nolte's Blog

Selecting the right hosted VoIP communications system for your business or non-profit doesn’t have to be confusing. CTS is here to help… Your goal is certainly to offer exceptional service to your customers or the members you serve, and any size organization can benefit from the features and functionality that an all-in-one phone system like MiCloud […]

How Mitel Connects the Make-A-Wish Foundation’s Increasingly Mobile Workforce
Posted on Sep 9, 2019 in Jeff Nolte's Blog

Seamless Mitel-based communications are now ensuring Make-A-Wish not only operates smoothly as a foundation, but that it successfully makes wishes come true – whether that’s a child riding a fire truck or flying hundreds of miles for a family getaway. The process of fulfilling a wish every 37 minutes requires keeping a large workforce in […]

Westminster, MD Manufacturer Migrates to Cloud for Mobility & Collaboration
Posted on May 20, 2019 in Jeff Nolte's Blog

Shelter Systems has been providing quality wood components to its construction industry customers for over 40 years. The family-owned business specializes in the design and manufacture of custom roof and floor trusses at its location in Westminster, MD. CTS began its relationship with Shelter Systems in 2014 when we took over maintenance and management of […]

Managing Field Services? How Collaboration Tools Improve Efficiency
Posted on May 10, 2019 in Jeff Nolte's Blog

Field service companies juggle a lot of moving parts – including scheduled and emergency customer calls, tracking technician status and availability, and being able to resolve a customer’s problem on the first visit. When it comes to running a smooth and efficient field services operation, a unified communications solution with built-in collaboration tools is the […]

Why Mobility Comes First in the Customer Experience
Posted on May 30, 2018 in Jeff Nolte's Blog

Mobility is emerging as an important trend in business communications not only because employees and customers expect it, but also because companies profit from it. Think about it… Organizations trailing in mobility are less productive and less profitable than those that take a mobile-first approach. Businesses that adopt a mobile mindset and design their Customer […]

Managing Millennials? Empower them to Get the Job Done with More Mobility
Posted on Jan 20, 2018 in Jeff Nolte's Blog

One in three U.S. employees is a millennial. They grew up with the Internet and start and end their days with their mobile devices in hand. Whether in the office, at home, or on the go, having the right mobility solutions in place helps these employees be more innovative and productive. Here are a few […]

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