Spring Cleaning… Streamline Your Team Apps & Communications Tools

Posted on Mar 30, 2022 in Jeff Nolte's Blog

If your smartphone and desktop are crowded with an unwieldy mix of cloud apps, messaging, content sharing, and collaboration tools, you’re not alone.

Do some spring cleaning and consider an all-in-one service that brings all your team tools together. Give your staff a solution that lets them assign tasks, share documents, schedule calls, chat and conduct audio and video conferences at the push of a button.

Here are some helpful tips to re-energize and re-imagine your company’s approach to collaboration and communications.

1. Identify the purpose and value of each communications tool

Start by identifying what frustrates people, where necessities fall through the cracks, or how customers could be better served. Then evaluate your current tools…

  • Do your communications tools keep your team’s conversations seamless no matter what device is used?
  • Do they create a common space where team members can easily communicate, share documents and set up meetings?
  • Can employees respond quickly and efficiently to customers?

2. Analyze the costs vs. benefits of your communications software

Spend more time assessing the costs of your existing communications tools, from time wasted swapping between business apps to the monthly costs of separate collaboration tools. If you’re not getting results, use this as an opportunity to find more cost-effective, all-in-one communications tools.

3. Reduce distraction and optimize attention

Step back from the whirl of digital life by identifying what’s most important to you. In business, that means finding solutions to increase productivity by automating simple tasks like setting up meetings and improving workflows. Start by automating and controlling who can reach you, and when. Need some time to tackle a major project? Use presence technology to tell coworkers you’re not available, or you’re only available via a specific channel, like text.

4. Focus on the customer experience

Does your current solution enable seamless communications both internally and externally? Does it easily integrate with other essential systems, like CRMs? Can your contact center agents quickly access the information and internal resources they need, when they need them? The answers to these questions directly impact your responsiveness to customers.

5. Make it convenient to work anywhere

With team members working remotely, reach out to them and find out what headaches they’re experiencing. Do your collaboration tools enable them to easily communicate and respond quickly to customers? Can they access information and people easily from their smartphones?

Now is a perfect time to take a fresh look at your communication solutions to ensure you’re offering the best customer experience. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.