AI is Here! How Mitel & Google Are Enabling a Better Customer Experience

Posted on Oct 10, 2018 in Jeff Nolte's Blog

When it comes to buying decisions, Customer Experience is expected to overtake price and product as the key differentiator by 2020.

With customers demanding more from businesses, Mitel and Google AI have joined forces to deliver a more intelligent Customer Experience across all Mitel core contact center solutions.

Mitel contact center solutions can now leverage Google Cloud AI and machine learning capabilities to deliver more seamless customer interactions…

  • Uses the virtual agent chatbot and AI analytics to respond to common customer needs
  • Stays with each call, SMS or chat to find the best information for each customer
  • Learns what works and what doesn’t to improve future interactions
  • Simplifies agent workflows with smart virtual agent assist

Watch this real-world customer Q&A: Why Ascendas Travel added AI to their Contact Center

Ready to improve the experience of your customers? Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.