MLB needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials consistent, simplified communications – improving the game and the fan experience.
3:29 minute Video Success Story
Company Overview
- Location: 30 MLB Stadiums and MLB Replay Operations Center
- Industry: Sports & Entertainment
Business Challenge
- Stadiums had disparate equipment and outdated phones at HQ replay center
- Limited timeframe to deploy prior to the MLB season
- Inconsistent user experience across the league
Requirements
- Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center
- Ensure teams are using phones within existing MLB rules and regulations
- Recording, monitoring and accounting for all calls
- Standardized solution at each stadium for a common user experience
Mitel Solutions for all MLB Stadiums
- MiVoice Business with 6920 IP Phones
- Weatherproof phones for bullpen and dugout, and MLB Replay Review Center
- MiContact Center Call Accounting
Outcomes
- Play for all 30 MLB teams was uninterrupted after quick implementation throughout the league
- Calls are recorded to verify proper rule-following
- Streamlined collaboration between umpires and the Replay Review Center
- Common solution at each stadium increased efficiency with only one system to learn
Ready to score big with more efficient communications? Contact CTS at 800.787.4848 or jnolte@ctsmd.us.