CTS’s HIPAA-compliant communication solutions solve a critical piece of the healthcare delivery puzzle… How to facilitate effective provider-patient relationships.
The technology for healthcare UC is constantly evolving:
- Omnichannel chat, voice, and video platforms keep patients, healthcare professionals, and providers connected and informed, regardless of location.
- API integrations mesh with providers’ existing digital ecosystems, reducing silos and enabling easy, secure data transfer.
- AI-supported automation triages and prioritizes patient calls, tracks patient recovery, and sends prescription renewal reminders, while smart scheduling improves efficiency and response times.
As your end-to-end technology partner, CTS designs, deploys, and supports UC solutions that improve service for single and multi-site practices – from contact centers and telemedicine to phone systems and collaboration platforms.
CTS enables communication-enhanced healthcare workflows that can adapt to your evolving needs. Whether deployed on-site or in a hybrid or private cloud, our customized healthcare solutions provide a strong foundation for better communications, including:
- AI-powered call center triage with escalation and intelligent routing
- Telecare for remote consultations and scheduled video calls between residents and family members
- Virtual assistants for 24/7 patient support
- Omnichannel communications on preferred platforms
- Automated, customized alerts and reminders
- API integrations with existing health IT systems
- Seamless migration to on-site or hybrid cloud systems
- Strict HIPAA compliance with privacy and security regulations
- Antimicrobial handsets for improved phone hygiene
Learn how our latest healthcare communications and collaboration systems facilitate better patient outcomes.
Contact us today at 800.787.4848 or jnolte@ctsmd.us.