Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media.
The Mitel MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
Today’s contact center is a bustling hub of constant activity and interactions – incoming issues, outgoing answers, queries, complaints and concerns, wait times and abandon rates, shift changes and training runs, and data streams from different sources – all demanding to be addressed.
Using Workforce Optimization technology, you can refine and improve your customer interactions. MiContact Center Business offers powerful, innovative features and capabilities including:
- Smart Suggestions
- Consolidated Reporting and Data Dictionary
- Auto answer for all media types
Take a peek into the optimized contact center… This infographic reveals how all parts of the contact center become supercharged with information and insights that work together to boost your Key Performance Indicators and customer satisfaction…
Get more from your contact center… Contact your local CTS experts today: 800.787.4848 or jnolte@ctsmd.us.