CTS Concierge Cloud Support – An Added Level of Local, Personalized Support

Our friendly Cloud experts support your Business Voice technology from end to end!

Managing users is easy with your online admin portal, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS provides Concierge Support.

Our Responsive Team runs down Your Service Request from the Initial Call to Resolution

  • When you contact CTS, we’ll coordinate everything on your behalf.
  • CTS sets up a direct online interface with your provider as your service advocate.
  • We submit and track your tickets – escalating as needed.
  • Need help with uploading apps or basic training? We’ve got you covered.

CTS Concierge Service offers a level of service that gives you peace of mind!

  • Priority Queue for Service Requests
  • Remote Service and MAC (Moves, Adds, Changes)
  • Onsite Service/MAC billed at our lowest rates
  • Guaranteed 48-hour Response from receipt of request
  • Concierge Service Monthly Subscription requires a minimum of 10 phones

Ready to simplify your life in 2024? Contact us today for your quote: 800.787.4848 or jnolte@ctsmd.us.


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