Higher Ed Success… How Harford Community College Connects its Sprawling Campus

Posted on Feb 9, 2022 in Jeff Nolte's Blog

Founded in 1957, Harford’s vibrant main campus occupies 352 acres near Bel Air, Maryland, and has 24 buildings totaling 372,525 assignable square feet, as well as five miles of walking trails. The College also operates several off-site facilities containing another 41,156 assignable square feet.

Entrance exam

When the school wanted to replace its aging phone systems, link its sites with expanded communication capabilities, and improve response to incoming calls, CTS aced all tests to become HCC’s technology partner.

Technology tutor

CTS evaluated HCC’s communications and network infrastructure before recommending the Mitel MiVoice Business platform to meet the school’s requirement for multi-site connectivity. The capabilities of the IP voice network extended to Aberdeen, providing convenient four-digit dialing between all campus offices and locations. Complementing the phone system is Mitel Contact Center technology, which is essential to managing calls during peak periods, such as student registration. Contact management tools are coupled with desktop integration and Unified Messaging.

   

Making the grade

The Mitel system and phones are easy to manage through an online browser, providing access to the Bel Air and Aberdeen locations from a single interface, lowering administrative costs, and increasing IT staff productivity. Mitel Call Recording and Accounting systems track all phone usage, helping HCC train staff and control telecom costs. An Emergency Broadcast Notification system keeps the campus community informed when it counts. CTS’s service agreement, local technical support, and extensive parts inventory provide peace of mind.

It’s all academic

HCC’s communication system has the flexibility to keep pace with a growing community and student population. The new phone system is paying off with expanded capabilities and new management tools, making life easier for staff, school administrators, and the IT team. For the CTS team that made it all possible, it’s all academic.

Need help with your campus communication needs? Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.