The Anywhere Workforce… How to Build a Resilient Hybrid Team

As organizations implement hybrid working, many decision-makers are asking themselves: “What does it take to succeed in today’s ever-changing business landscape?” In a word: Resilience.

Resiliency is defined as the “ability to recover from or adjust easily to misfortune or change.” However, as the majority of companies plan for a hybrid work future, you may be wondering how to build and maintain resiliency among a mix of in-person and remote workers.

Check out the four qualities of resilient teams and how you can foster these characteristics across a hybrid workforce.

1. Flexible and Resourceful

Your team needs to adapt to changing customer expectations, market conditions, and supply chain issues. When challenges arise, resilient teams pull together and come up with creative ways to overcome obstacles. MiTeam Meetings is a plug-and-play solution that lets in-person staff gather in one room without remote workers getting lost in the background. Features like instant messaging and polling let everyone contribute their ideas easily and in real-time. Teams can even capture notes, share files and pick up right where they left off in the next brainstorming session.

2. Vocal and Informative

Encourage your team members to speak up when they see challenges or problems. Make it easy to communicate with employees and always be available to listen. Offer a variety of communications options. MiCollab and MiTeam Meetings, for example, make it easy for teams to stay connected, no matter where or how people are working. Features such as web and mobile applications and a single point of access for a multitude of collaboration tools make sure no one is ever more than a click away.

3. Psychologically Resilient

Managers can use technology to improve the psychological health of their teams. Consider a weekly meeting where anything goes – a space where employees can be free to talk about what’s on their minds. Give members the freedom to join the meeting any way they choose – video, audio, in-person or remote – so they have a sense of control. And don’t be afraid to make it fun as a virtual happy hour or an at-home contest. A little time to blow off some steam together can go a long way to building a sense of trust among team members.

4. Diversity

If everyone on a team has the same ideas, innovation isn’t likely to happen. That’s why diversity is so important. In the hybrid world, there are more communication options than ever, so it can be a challenge to know how best to interact. You don’t need to have all your calls over video. Sometimes when you just want to chat and check in, a phone call can be more effective. Different people have different preferences when it comes to digital communications. Be flexible to make them feel comfortable and connected.

Resiliency may seem like an unattainable goal these days, but with the right communication tools in place, it’s really just a click away. Give your hybrid teams the resources they need, and you may be surprised at how well they persevere – at home, in the office, and anywhere in between.

CTS can connect your hybrid team… Contact us at 800.787.4848 or


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