Due Diligence Tips if Considering Microsoft Teams as Standalone Phone Service

Posted on Mar 19, 2021 in Jeff Nolte's Blog

A one-size-fits-all phone service is great for some businesses… Until it’s not.

Microsoft Teams offers some solid phone system capabilities delivered from the cloud, but do your due diligence if you’re looking at relying on it as a complete communications service.

Fortunately, CTS and Mitel offer seamless integration to Microsoft Teams with click-to-dial, web and desktop extensions, plus a great Meetings solution. When you need to physically move between your phones during a Teams call, the process with Mitel is elegant… just a 1-button push to move between your deskphone or smart phone. Things get much more complicated with Teams working alone… Click here to see how complicated it can be.

Fair Warning…

If you need customized features now, or in the future, you may run into some limitations… Make sure you know if Microsoft Teams can connect your business with…

  • E911 service
  • Phone number portability
  • Local and Long Distance Dial Plans – pay special attention to International rates 
  • SMS text messaging
  • Custom business app and CRM integration
  • Quality of Service adjustments to ensure your calls sound their best
  • Multi-location centralized answering
  • Call/Contact centers
  • Any hardware integrations where your phones control equipment in your business

Since Microsoft Teams is built for general use, it may not be the best solution if your business has specific or complex phone needs.

To be absolutely sure standalone Microsoft Teams won’t adversely impact your business, contact your local team of experts at CTS as part of your due diligence: 800.787.4848 or jnolte@ctsmd.us.