Key Issues on Picking the Right Voice Cloud Platform

Every business has its own communication needs, especially when choosing which voice platform makes the best fit. Determining the right solution – public, private or hybrid cloud – requires attention to the following issues:

1. What level of privacy and security do you need?

If you’re in a highly regulated industry – like financial services, government or healthcare – consider a hybrid cloud solution. It enables you to keep control of some parts of your communications infrastructure on-premises, while still reaping cloud benefits like scalability, resiliency and cost management.

2. How important is reliability?

When it comes to call quality, a contact center needs 100% dependability so customers can always get through. Consider a private cloud deployment combined with on-site back-up. Such redundancy protects you from costly downtime.

3. Will the communications system grow and flex with you?

For organizations with fewer than 500 users, the public cloud is often the most cost-effective approach. You can reduce your costs, improve your communications, and future proof your technology for a predictable monthly, per-user subscription.

4. How can you connect to the cloud?

  • Business-grade Broadband, DSL and T1s can be used for voice and video services.
  • MPLS uses high‐speed networks to transport packets over virtual links. It provides high call quality and a secure connection.
  • SD-WAN employs one or multiple network connections to prioritize applications for more efficient transport.

5. What goes in the cloud? What stays?

Start by assessing your current infrastructure. Identify redundant functionality across applications, then focus on the key business and technical reasons for moving to the cloud.

Still up in the air about your cloud voice options? CTS has answers. Contact us at 800.787.4848 or


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