Chestertown Police Department Updates Voice, IT and Surveillance

Chestertown on Maryland’s Eastern Shore is a vibrant community, steeped in history and home to Washington College. When it was decided that the Police Department needed to move to an expanded facility, Chief Adrian Baker seized the opportunity to modernize the phone system, upgrade its IT infrastructure and beef up building security.

With decades of expertise delivering turnkey technology solutions, CTS answered the call by teaming up with DataLink, a local IT partner. CTS implemented Mitel’s MiVoice Office 250 phone system, set up IP phones throughout the building, and synchronized the new system with the department’s mobile devices.

MiVoice provides a number of productivity apps, including: Unified Messaging, Meet-Me Conferencing, Mobile Hand-Off, and centralized online management and reporting. A call recording system archives all calls for search-and-retrieve playback.

Safety and security are enhanced with a video surveillance system that centrally monitors all activity inside and out. Access Control systems allow visitors to be buzzed in to the reception area from the public lobby. Secure areas, such as interview rooms and holding areas for detainees, are also protected.

A customized data center was designed and built which included HVAC, servers, and a UPS to guard against power outages. Cabling for the voice, data, video, and security systems was pulled and tested at all end-points. A conference room was designed and equipped with AV capabilities for meetings and training.

Whatever your office technology challenge, CTS has end-to-end solutions that are right for your organization. Contact us today: (800) 787-4848 or


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