Call Recording Offers Improved Archiving, Customer Service Training & Dispute Resolution

Posted on Sep 20, 2020 in Jeff Nolte's Blog

For businesses that need to record voice transactions, service calls and other conversations, there’s a solution… Simply add a call recording capability to your phone system.

Just some of the benefits…

  • Better Customer Service
  • Timely Training
  • He said, She said Resolution
  • Tracking Down Information for Customers
  • Isolating the critical aspects of each conversation

Today’s call recording solutions support single-site workgroups and multiple locations with advanced features. Monitor all calls, or record on demand. Call recordings are stored anywhere you choose. You also have access to several useful features…

  • Search and retrieve calls for playback
  • Attach to email, link to CRM records, and more
  • Assign access rights to individuals and groups
  • View the real-time status of users

Learn more about how call recording solutions can help you organize and improve your business communications. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.