5 Etiquette Rules for Phone Headset Use in the Office

The flexibility and convenience of wireless headsets for business phones has created the opportunity for new workplace faux pas. Basic headset etiquette is important for a well-functioning workplace, so here are some basic rules to make your work life easier.

  • Control your volume – If you’re in an open-plan workplace, noise is always a concern, and a loud voice can quickly become a distraction for dozens of coworkers. Try to be self-aware and occasionally monitor your own volume if you’re using your headset.
  • Don’t eat while using your headset – Chewing. Crunching. Smacking. Slurping. It doesn’t matter how quiet you think you are, if you’re eating or drinking while you’re on your phone headset, people are going to hear you.
  • Mute yourself when you’re not speaking – Everyone’s been on a conference call with paper crinkling, loud typing, background noise from other offices, and any number of other bizarre and distracting sounds. If you’re not on a simple one-on-one call when you’re using your headset, be sure to set your phone to mute when you’re not contributing to the conversation.
  • Try not to have side conversations – Side conversations are another thing to avoid. This includes conversations initiated by you or initiated by others. If you’re not on mute, your conversation is going to distract others.
  • Don’t take your headset to the bathroom – Don’t take your headset to the bathroom for any reason. It’s discourteous. It’s unsanitary. And it’s awkward for other people.

With all of those best practices in mind, headsets make sense in a range of environments. Need to upgrade or add to your inventory? Contact CTS today: (800) 787-4848 or jnolte@ctsmd.us.


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