Chesapeake Telephone Millersville MD – CTS

Frustrated With Your Broadband or Phone Company’s Bills or Support?

Posted on Sep 9, 2016 in Jeff Nolte's Blog

Chesapeake is your advocate, staying current on which service providers are offering the best service with the best pricing. We lay out all your options so you can make a well informed decision.

Is your Wireless Network as fast as your best people?

Posted on Aug 30, 2016 in Jeff Nolte's Blog

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest high-speed IEEE 802.11 standards.

Ramsomware is Exacting a Big Toll on Businesses

Posted on Aug 20, 2016 in Jeff Nolte's Blog

Businesses are under increasing attack from ransomware – 40% have experienced a ransomware attack in the past year, with companies in the healthcare and financial services sectors getting hit the hardest, according to a new study from Malwarebytes and Osterman Research.

Toshiba adds Salesforce Integration for IPedge System and Application Server

Posted on Aug 10, 2016 in Jeff Nolte's Blog

The tight integration between Toshiba’s IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. The result: Customer interactions become simpler, more efficient and more effective.

Top 5 Reasons to Adopt Virtual Voice Within your Data Center

Posted on Jul 30, 2016 in Jeff Nolte's Blog

With Virtualization, CIOs can fundamentally change how they approach IT infrastructure and resource utilization. Personnel that have traditionally been devoted to maintaining separate voice and data infrastructures can now focus on a single infrastructure, freeing them up to develop applications and services that build competitive advantage for the organization.

CTS Connects KELLY’s New Headquarters in Sparks, MD

Posted on Jul 20, 2016 in Jeff Nolte's Blog

The Kelly family started their fledgling insurance agency in their home’s basement back in 1976. The thriving family-run company is now one of the nation’s largest employee benefit administrators, brokers, consultants, and payroll providers. As KELLY expanded, multiple offices in Hunt Valley were bursting at the seams. An opportunity to consolidate came when a 100,000 […]

Mitel’s Leadership & Vision is Paying Off in a Tough Market

Posted on Jul 10, 2016 in Jeff Nolte's Blog

What a difference 5 years can make in the technology industry… In 2011, Mitel was a Top 10 global provider of premises solutions with $600 million in revenue and a strong presence in only two European countries. It had no cloud business and no mobile business.

Under Contract? MiCloud Offer Makes it Easy to Break Free

Posted on Jun 30, 2016 in Jeff Nolte's Blog

Cloud communications hold a lot of promise. Unfortunately for some of you, the first dive into the cloud came up short of expectations. But MiCloud Office makes good on those promises.

Hurricane Season is Here… Are You Ready?

Posted on Jun 20, 2016 in Jeff Nolte's Blog

Providing employees with the ability to work remotely – with full access to their office-based Voice and Data applications – has become an essential element of business continuity, especially in our area, where a fast moving tropical storm or hurricane can suddenly make streets and buildings inaccessible.

Toshiba Adds New Productivity Tools to UCedge App

Posted on Jun 10, 2016 in Jeff Nolte's Blog

The Toshiba UCedge client is an award-winning, all-in-one application that addresses several business needs. This latest release of software includes the following major enhancements: Enables ACD Agents and Supervisors to log in to the ACD remotely using their cell phones, tablets or PCs using UCedge. Enables Supervisors to use Contact Center features from the UCedge […]