CTS-powered Beacon Cloud Voice Service… Simplicity & Mobility Priced Right!
Posted on Dec 20, 2016 in Jeff Nolte's Blog

Let Beacon’s friendly experts set you up with the latest in Business Voice technology. Here’s a sampling of the many advantages that come with CTS-powered Beacon Cloud Voice service…

Toshiba’s Trade Up Offer Enables Compliance with Kari’s Law Pending in Congress
Posted on Dec 10, 2016 in Jeff Nolte's Blog

This promotion enables legacy customers of Strata DK and Strata CTX systems to affordably trade up to Toshiba’s cloud-based VIPedge, or IPedge and Strata CIX onsite business telephone solutions. Moving to Toshiba’s VIPedge and IPedge solutions help businesses comply with the pending Kari’s Law (S. 2553), which will mandate that 911 calls be made without […]

Schedule your 2017 Technology Planning Session Now
Posted on Nov 30, 2016 in Jeff Nolte's Blog

With budget season fast approaching and 2017 right around the corner, now is the perfect time to start evaluating your current office technologies, setting new strategic goals, and exploring new innovations that can help your business perform better in the new year.

Tired of DIY Technology? Check Out CTS-powered Beacon Cloud Voice
Posted on Nov 19, 2016 in Jeff Nolte's Blog

Beacon Cloud Voice, powered by CTS, is ready to make your transition to Cloud Voice easy. Unlike other Business VoIP providers, Beacon takes care of everything for you, from installing IP Phones, feature programming, testing, and ongoing support.

Mitel Announces 6900-Series Phones with Smartphone Bluetooth Sync
Posted on Nov 10, 2016 in Jeff Nolte's Blog

Mitel has announced the 6900 Series of enterprise-class business phones, featuring Bluetooth integration, wireless contact sync, and WiFi capabilities.

Simple Passwords Still Leaving Too Many Phone Systems Exposed
Posted on Oct 31, 2016 in Jeff Nolte's Blog

Phone system hacking can leave you with a huge long distance bill and provide criminals with access to other systems on your network. As one of our clients found out recently, the use of an easy-to-guess password can wreak havoc. Here are a few tips on devising effective passwords:

Mitel Offers Best Practices for Dodging Communications Downtime
Posted on Oct 20, 2016 in Jeff Nolte's Blog

Facing a complicated labyrinth of equipment of varying ages, vendors and health, it’s a challenge identifying potential problems before disaster strikes. Fortunately, there are best practices you can employ to minimize the risk…

Toshiba Named UCaaS Value Leader by Info-Tech
Posted on Oct 10, 2016 in Jeff Nolte's Blog

Toshiba has received Info-Tech’s Value Award for providing an affordable, durable, long-term and reliable unified communications solution for SMBs. According to Info-Tech, Toshiba’s many strengths include:

5 Ways Call Center Mobility Can Improve Customer Service
Posted on Sep 30, 2016 in Jeff Nolte's Blog

Call centers were once confined to a fixed location, with agents bound to the office. Today, call center agents can work just about anywhere: at home, in the office, or on the go from a mobile device. Mobility can actually improve your customer service. Here’s how…

Chestertown Police Department Updates Voice, IT and Surveillance
Posted on Sep 20, 2016 in Jeff Nolte's Blog

Chestertown on Maryland’s Eastern Shore is a vibrant community, steeped in history and home to Washington College. When it was decided that the Police Department needed to move to an expanded facility, Chief Adrian Baker seized the opportunity to modernize the phone system, upgrade its IT infrastructure and beef up building security.