AI is Here! How Mitel & Google Are Enabling a Better Customer Experience

When it comes to buying decisions, Customer Experience is expected to overtake price and product as the key differentiator by 2020.

With customers demanding more from businesses, Mitel and Google AI have joined forces to deliver a more intelligent Customer Experience across all Mitel core contact center solutions.

Mitel contact center solutions can now leverage Google Cloud AI and machine learning capabilities to deliver more seamless customer interactions…

Uses the virtual agent chatbot and AI analytics to respond to common customer needs
Stays with each call, SMS or chat to find the best information for each customer
Learns what works and what doesn’t to improve future interactions
Simplifies agent workflows with smart virtual agent assist

Watch this real-world customer Q&A: Why Ascendas Travel added AI to their Contact Center

Ready to improve the experience of your customers? Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

AI is Here! How Mitel & Google Are Enabling a Better Customer Experience

In The News

Client Success… Easton Dermatology Associates Boosts Patient Satisfaction Metric by 400% with RingCX

News You Can Use – Microsoft Reports 600 Million Cyberattacks a Day!

Looking Toward the Holidays… Successful Small & Mid-Sized Businesses are Implementing Resilient Unified Communication

Maryland Adds Suicide and Crisis Lifeline ‘Dial 988’ Trust Fund Fees

Transform Your Microsoft Teams into a Communications Powerhouse

2024 Tech Tax Break – Don’t Miss Out on Your Section 179 Deduction

Future-Proof Your Contact Center Communications with AI-powered Mitel Interaction Recording

Avoid Cyber Scams After Disaster Strikes

FCC to Regulate AI-Generated Telephone Calls – Courts will Need to Balance Protection and Privacy

Reach Your People… 8 Capabilities You Need in a Mass Notification Solution