Have you thought about streamlining your communication tools?

The average U.S. employee juggles 17 cloud apps, 3 content-sharing services, and 3 collaboration tools – leading to confusion, data loss, and frustration.

Whether you manage your organization’s communications or want to simplify workflow, now is the perfect time to consult with CTS to unify your technology.

We offer communication solutions that combine task sharing, document collaboration, calls, chats, and video conferencing – all in one platform. Ask yourself: Are your current tools boosting productivity and customer experience? If not, try these five tips:

• Clarify Purpose and Value – Identify what your communication tools must achieve. What frustrates your team? What gaps affect customers? Evaluate if your tools support seamless conversations across devices and quick customer responses.

• Weigh Costs vs. Benefits – Don’t get distracted by shiny new apps. Assess if your current tools justify their costs in time and money. Seek cost-effective, integrated solutions that maximize value.

• Reduce Distraction and Optimize Focus – Embrace digital minimalism by automating simple tasks and controlling availability. Use presence settings to minimize interruptions and prioritize critical work.

• Prioritize Customer Experience – Ensure your tools enable smooth internal and external communication, integrate with CRMs, and empower contact center agents to respond swiftly.

• Support Remote Work Convenience – Check if your tools let remote employees communicate and access resources easily from any device, via web portals or apps.

Need help bringing your Voice and IT together? Contact CTS at 800.787.4848 or jnolte@ctsmd.us to get started.