Mitel Concierge Support… An Added Level of Personalized, Local Support

Our friendly Cloud experts are ready to support your Business Voice technology from end to end!

Managing users is easy with MiCloud’s admin portal, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS offers Concierge Support.

Our Responsive Team runs down Your Service Request from Initial Call to Resolution

When you contact CTS, we coordinate everything on your behalf.
CTS sets up a direct online interface with Mitel as your service advocate.
We submit and track your tickets – escalating with Mitel operations as needed.
Need help with uploading apps or basic training? We’ve got you covered.

Subscribe to CTS Concierge Service!

Priority Queue for Service Requests
Remote Service and MAC (Moves, Adds, Changes) included
Onsite Service/MAC billed at our lowest rates
Guaranteed 48-hour Response from receipt of request
Concierge Service Monthly Subscription requires a minimum of 10 phones

Mitel Concierge Support… An Added Level of Personalized, Local Support

In The News

Transform Your Microsoft Teams into a Communications Powerhouse

2024 Tech Tax Break – Don’t Miss Out on Your Section 179 Deduction

Future-Proof Your Contact Center Communications with AI-powered Mitel Interaction Recording

Avoid Cyber Scams After Disaster Strikes

FCC to Regulate AI-Generated Telephone Calls – Courts will Need to Balance Protection and Privacy

Reach Your People… 8 Capabilities You Need in a Mass Notification Solution

Recording and Documenting Your Calls for Compliance & Better Customer Service

3 Ways to Prepare Your Future Workforce for Success

The Advantages of Integrating Microsoft Teams with RingCentral

Protect Privacy and Boost Productivity with Sound Masking in Your Office Space