As many SMBs prepare for the peak retail season, there’s no better time to implement UC tools into business practices. Customers will spend money with businesses that are easy to communicate with and can solve any issues that may arise quickly and efficiently.

Employees looking to pick up holiday work will also be attracted to businesses with systems that make their jobs and lives easier. Modernized UC tools set SMBs up for long-term business growth and stability in our dynamic, competitive marketplace.

Modern UC is more than a phone on a desk. Today’s UC tools are integral in streamlining business processes by combining features like Team messaging, AI-powered chatbots, Video chat, and Third-party app integrations.

• Delivering an Optimal Customer Experience – Modern UC solutions provide SMBs with the flexibility to connect with customers on their preferred channels – whether it be contact center, SMS, Web chat, email, social media, or even virtual agents. Look for UC solutions that easily follow a customer conversation from virtual chat to phone to email.

• Providing Flexibility to Employees – Unsurprisingly, 98% of employees want to work remotely at least part of the time. As your workforce moves toward a hybrid work model, long-distance collaboration will be essential. One easy-to-use tool simplifies this process for both employees and IT departments bringing together phone, chat or messaging, audio and video conferencing, web collaboration, and more.

• The Cost Consideration – Lost productivity from poor communications strategies can cost SMBs significant dollars – funds that small business owners can’t afford to lose. They need reliable UC tools that are scalable and can grow and change alongside their business. Their UC deployment models must adapt to what’s best for business – whether that’s on-premises, in a private or public Cloud, or hybrid.

Set yourself up for success. Let’s talk about UC tools that can help you get ahead.

Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.