Recording and Documenting Your Calls for Compliance & Better Customer Service

Today’s call recording solutions support single-site workgroups and multiple locations with advanced features allowing you to monitor all calls or record on-demand. Recordings are stored anywhere you choose. You also have access to several useful features…

  • Search and retrieve calls for playback
  • Attach to email, link to CRM records, and more
  • Assign access rights to individuals and groups
  • View the real-time status of users

Your organization may need to comply with just some of these regulations:

  • HIPAA: Health Insurance Portability and Accountability Act
  • PCI-DSS: Payment Card Industry Data Security Standard
  • Financial Services Authority
  • FDCPA: Fair Debt Collection Practices Act
  • SOX: The Sarbanes-Oxley Act

For businesses that need to record voice transactions, service calls, and other conversations as part of meeting their compliance obligations, simply add a call recording capability to your phone system.

Just some of the benefits…

  • Better customer service
  • Timely training
  • Dispute resolution
  • Tracking down information for customers
  • Isolating critical aspects of each conversation

Learn more about how call recording solutions can help you organize and improve your business communications. Contact us today: 800.787.4848 or jnolte@ctsmd.us.

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