How Recording Your Telephone Calls Will Grow Your Business
Posted on Aug 30, 2018 in Jeff Nolte's Blog

If you had a simple, cost-effective tool that would improve customer service, increase your sales and even improve your own interactions with your customers, would you consider adding this tool to your arsenal? Many people think recording telephone calls is an act of “Big Brother” or the act of a ‘Paranoid Business Owner.” Nothing is […]

How Call Recording Offers Compliance, Legal Protection & Better Customer Service
Posted on Apr 20, 2017 in Jeff Nolte's Blog

Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. These regulations especially impact the health care, legal services, insurance and financial services industries.