Mitel Voice Assist is a new, intelligent cloud-based auto attendant for more effectively managing your business’s inbound call flow.
Many small businesses, and small teams within a company, just need a basic but intelligent auto-attendant that’s inexpensive to use. Mitel Voice Assist does both. It requires no coding or advanced programming knowledge and is easy to add for users with a Mitel Software Assurance license.
The new auto attendant improves your customer experience and frees your people to focus on more important work. Voice Assist works with:
- MiVoice Business
- MiVoice MX-ONE
- MiVoice 5000
- MiVoice OFFICE 400
Benefits of Mitel Voice Assist
- Enhanced customer experience – Improve the experience of your customers, with a superior first impression when they call in. Virtual receptionists – once affordable only to large organizations – are now an option if you don’t require a formal contact center but have inbound call traffic to manage.
- Real-time human-like interactions – Mitel Voice Assist enables real-time human-like interactions with your customers. Text-to-speech functionality converts text to a voice message and plays it to the caller in the selected language and voice option; while speech recognition functionality identifies the words spoken by the caller and reacts to those.
- Full adaptability to your business – Mitel Voice Asist templates help you to easily adapt the smart auto attendant system to your specific business needs: endpoint ringing, schedule activity, dial-by-name, greetings, hang-up call, check business hours, language, and more; but you can always create your own workflow from scratch!
- Optimize your human capital – Remove phone reception from the large to-do list of your people, allowing them to allocate their time to other added-value activities, while not compromising the customer experience.
- Optimize your communication assets – Mitel Voice Assist brings new functionalities to your Mitel system without having to deploy a full-blown contact center solution or acquire additional hardware.
- Ready to use – Mitel Voice Assist is a CloudLink app, so implementation is quick and seamless. Voice Assist can be up and running in no time, with ready-to-use templates, flexible greetings, simple dial-by-name, localization support, and many other features.
Need help answering the phones? Let’s talk about Mitel Voice Assist. Call 800.787.4848 or jnolte@ctsmd.us.