CTS Concierge Cloud Support… Get an Added Level of Local, Personalized Support

Posted on Jul 20, 2022 in Jeff Nolte's Blog

Mitel’s services are very popular. Our clients love the simplicity and savings of no onsite hardware or upfront costs. Upgrades from the Cloud are automatic, and you’re in control.

Managing users is easy with online admin portals, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS now offers Concierge Support.

Our Responsive Team runs down Your Service Request from Initial Call to Resolution

  • When you contact CTS, we coordinate everything on your behalf.  
  • CTS sets up a direct online interface with Mitel as your service advocate. 
  • We submit and track your tickets – escalating with Mitel operations as needed. 
  • Need help with uploading apps, and basic training? We’ve got you covered. 

Subscribe to CTS Concierge Service!

  • Priority Queue for Service Requests
  • Remote Service and MAC (Moves, Adds, Changes) included
  • Onsite Service/MAC billed at our lowest rates
  • Guaranteed 48-hour Response from receipt of request

Exceptional Service Priced Right

  • Concierge Service Monthly Subscription requires a minimum of 10 phones
  • Speak to your CTS Representative for Your Custom Quote

Our friendly Cloud experts are ready to support your Business Voice technology from end to end! Let’s get started… Contact us today: 800.787.4848 or jnolte@ctsmd.us