Mitel Interaction Recording provides a comprehensive AI-powered solution for analyzing and utilizing contact center data, improving customer experience, automating compliance processes, and achieving effective quality management.
AI-Driven Customer Experience Enhancement
- Analyzing communication data and measuring agent script adherence
- Identifying negative customer sentiment and churn risks
- Detecting inappropriate language and behavior
- Categorizing calls containing sensitive information
- Generating automatic interaction summaries and action items
Ensuring Compliance and Minimizing Risks
- Ensures required disclaimers are stated during calls
- Automatically categorizes regulated and non-regulated calls
- Identifies calls containing personal or sensitive data
- Flags PCI-DSS sensitive information
Automated Quality Management
- Enabling automatic quality evaluation of all calls
- Allowing creation of AI-based scorecards for comprehensive agent evaluation
- Providing objective results and insights for 100% of calls
- Facilitating creation of meaningful dashboards and reports
Secure Cloud Hosting with Microsoft Azure
- Top-notch security and compliance features
- Data sovereignty in designated Azure regions
- Protection against misuse of data for AI model training
- Exclusive data processing within secure Azure infrastructure
Let’s talk about how AI can help you reach your contact center goals in 2025. Contact us today at: 800.787.4848 or jnolte@ctsmd.us.