Future-Proof Your Contact Center Communications with AI-powered Mitel Interaction Recording 

Mitel Interaction Recording provides a comprehensive AI-powered solution for analyzing and utilizing contact center data, improving customer experience, automating compliance processes, and achieving effective quality management.

1:45 min. Video Overview

AI-Driven Customer Experience Enhancement

  • Analyzing communication data and measuring agent script adherence
  • Identifying negative customer sentiment and churn risks
  • Detecting inappropriate language and behavior
  • Categorizing calls containing sensitive information
  • Generating automatic interaction summaries and action items

Ensuring Compliance and Minimizing Risks 

  • Ensures required disclaimers are stated during calls
  • Automatically categorizes regulated and non-regulated calls
  • Identifies calls containing personal or sensitive data
  • Flags PCI-DSS sensitive information

Automated Quality Management

  • Enabling automatic quality evaluation of all calls
  • Allowing creation of AI-based scorecards for comprehensive agent evaluation
  • Providing objective results and insights for 100% of calls
  • Facilitating creation of meaningful dashboards and reports

Secure Cloud Hosting with Microsoft Azure

  • Top-notch security and compliance features
  • Data sovereignty in designated Azure regions
  • Protection against misuse of data for AI model training
  • Exclusive data processing within secure Azure infrastructure

Let’s talk about how AI can help you reach your contact center goals in 2025. Contact us today at: 800.787.4848 or jnolte@ctsmd.us.

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