6 Call Center Trends That Will Improve Customer Experience & Empower Your Remote Agents
Posted on May 7, 2020 in Jeff Nolte's Blog

Earlier this year, Mitel identified the call center technology trends and tools that help companies of all types deliver a superior Customer Experience. See which ones can benefit how your business engages with customers… Widespread adoption of cloud communications – Cloud communication has become particularly important for contact centers. With the cloud, traditional office-based contact […]

25% Growth Year-Over-Year… Why Businesses Are Rapidly Adopting Cloud Communications
Posted on Jul 19, 2019 in Jeff Nolte's Blog

Across industries and time zones, businesses are increasingly leveraging the cloud to meet and exceed customer expectations. With quicker updates and the latest applications, the cloud offers businesses unprecedented ability to improve flexibility, scalability and efficiency while saving on costs.

Focus on Customer Service… There’s a Brighter Future for Contact Center Agents
Posted on Jul 10, 2019 in Jeff Nolte's Blog

The advent of “customer experience is king” is changing the landscape across industries, presenting new challenges and highlighting pain points many contact centers have been trying to address for years. This includes…

Artificial Intelligence is in Your Office… Addressing Communications Security as You Blend UC and AI
Posted on Feb 19, 2019 in Jeff Nolte's Blog

While the benefits of merging AI with UC are many, you should expect security challenges. AI technology accesses vast amounts of enterprise data on products, processes and customers. If an attack occurs, all of that data becomes vulnerable. As AI-enhanced tools like Echo, Siri and Home enter the office, you will need to assess these […]