Now you can improve your customer satisfaction scores, first contact resolution rates, and customer effort scores. It’s all possible with your local team of CTS experts and industry-leading Mitel Customer Experience solutions – trusted by over 25,000 global companies.

New Tools for Your Contact Center Team

Create exceptional experiences for your customers with Mitel’s omnichannel CX solutions featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.  CTS implements solutions for small businesses and large enterprises…

• MiContact Center Business – Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.
• MiContact Center Enterprise – Transform your voice-only call center into an omnichannel experience center with the industry’s most flexible, powerful, all-in-one customer interaction management platform, MiContact Center Enterprise.
• Mitel Workforce Optimization – Gain deeper customer insights to enhance the customer experience while optimizing resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions.
• MiContact Center Outbound – Elevate customer engagement with MiContact Center Outbound: a complete outbound contact management suite that supports all modes of outbound dialing, multi-channel communications, and campaign management.

Unleash Your Sales, Service, and Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage every customer interaction.

Build a World-Class Customer Center

Don’t just connect with your customers, convince them you care with Mitel’s omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Let’s talk about how CTS can help your organization improve the Customer Experience. Contact us at 800.787.4848 or jnolte@ctsmd.us.