Global Survey Ranks Mitel Cloud & Premises Solutions Tops in Best Value

By Jeff Nolte

November 28, 2020


In their 2020 Premises and Hosted PBX Customer Satisfaction Report for Mid-Market and Enterprise, Eastern Management Group named Mitel the overall winner in the Best Value category.

“Across both mid-market and enterprise, customers value return-on-investment, plain and simple,” said John Malone, President and CEO of Eastern Management Group.

According to Malone, there are four criteria these customers expect in deriving the most value from a hosted PBX or premises solution:

  • Global coverage and support
  • Government-grade security and strong Network Operations Centers
  • Customizable application integrations
  • Expansive UC portfolio (e.g., contact center, video, etc.)

“Achieving the Best Value designation also means Mitel is viewed as forward looking, in terms of developing a future-proof product and having a clear roadmap that aligns the product with where the market is heading,” Malone said.

Mitel was one of 33 vendors included in the worldwide survey of over 4,000 IT managers, and one of only six identified by Eastern Management as offering decades of experience combined with enterprise-grade products and services. And with more than five million total cloud seats under management, Mitel wields a comprehensive mid-market and enterprise PBX portfolio.

Just one more reason to go with Mitel and CTS for all of your business communications needs. Contact us today: (800) 787-4848 or


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