The Perfect Pair… Microsoft Teams and MiCloud Connect Service

Posted on Nov 10, 2020 in Jeff Nolte's Blog

Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced cloud voice, contact center and CRM integrations.

Productivity advantages abound when you complement Microsoft Teams with MiCloud Connect service…

  • Easy Transition from Online Apps to Live Calls – Switch from chat to a call, dial out directly from Teams, and easily add new participants.
  • Contact Center – Improve your Customer Experience with integrated options for simple or robust contact center capabilities.
  • CRM Integration – Increase agent efficiency with native CRM integrations including Microsoft Dynamics and Salesforce.
  • Outlook Integration – Easily schedule meetings and automate presence and call routing as users’ schedule changes.
  • Single Sign On – Eliminate multiple logins with Active Directory integration for a single password across systems.
  • Advanced Telephony – Enhance the collaboration experience with call routing, hunt groups, presence, call history, call merging and more.

Watch this demo video [1:30 min.]

MiCloud Connect + Microsoft Teams… Empower your people with the best productivity tools. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.