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Spotlight on MiCloud Flex… Hosted UCaaS for Midsize to Larger Organizations

By Jeff Nolte

May 27, 2020

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cloud CTS Millersville MD Customer Experience MiCloud Flex Mitel UCaaS

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With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility.

Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex also delivers the highest levels of performance, reliability and security through a global cloud.

Key Benefits

  • Get a Complete Enterprise-class Communications Solution in the cloud with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more. You get everything you need in one cloud and one solution.
  • Ideal for Multi-Office Environments – Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
  • Collaborate Smarter – Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more.
  • Work Anywhere – Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
  • Improve Customer Experience – Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
  • Flexibility and Scale – Create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources, allowing your business to grow and add features at your own pace.

Let CTS step you through the details and help you decide if MiCloud Flex is right for your enterprise.

Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

 

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