Tired of putting out fires? Simplify Your Life with ‘Voice as a Service’

Posted on Dec 4, 2018 in Jeff Nolte's Blog

To take full advantage of new opportunities, growing businesses need their in-house tech staff and management team focused on strategic technology initiatives – instead of spending their days reacting to users’ demands.

One way to alleviate this challenge is to deploy Voice as a Service. With CTS Cloud Voice experts handling day to day support, your IT team can spend more time focused on big initiatives that can transform your operations.

Here are some more ways you exploit Voice as a Service (VaaS):

  • Close the distance. If your employees can’t reach key subject matter experts with a client on the line, they put sales at risk. With VaaS, seamless desktop and mobile apps provide presence information with click-to-call, so questions get answers and deals close faster.
  • Solve problems fast. With real-time collaboration, field techs can locate an expert in the office and start a video or audio conference with a tap, right from the customer location. Together, they can resolve problems on the first call.
  • Foster teamwork. Whether working on a significant proposal or troubleshooting an issue, collaborators need an efficient way to communicate. Group notifications and web chat ensure everyone stays on the same page.
  • Take the office everywhere. Mobile employees expect to have comprehensive access to everything in the office… people, files, even team meetings. VaaS with powerful cloud apps provides all of this – without a huge technical lift.

Eliminate the daily headaches, focus on strategic initiatives, and continue growing with Voice as a Service. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.