If you think cyber scams are easy to spot, think again. Generative AI (artificial intelligence) is changing the game – enabling hackers to craft authentic-looking IDs, create realistic deepfakes, and deploy automated bots that mimic legitimate users or employees. What used to take hours of manual effort can now be done at scale, with AI doing the heavy lifting.

Today’s cybercriminals operate with alarming precision, bypassing conventional security systems and exploiting human trust. For businesses across the Mid-Atlantic, that means data breaches, financial losses, and damaged reputations aren’t abstract risks – they’re daily threats.

Here’s how AI-driven scams are evolving:

• Deep-fake impersonation: Fraudsters use realistic audio and video to trick employees into transferring funds or revealing sensitive information.

• Synthetic identities: AI can build convincing fake credentials that pass ID verification systems.

• Adaptive phishing: Dynamic AI scripts respond in real-time to fool automated defenses.

• Bot attacks: Autonomous programs run 24/7, scanning networks for weak points.

An organization’s first line of defense isn’t just software – it’s awareness, strategy, and reliable communication infrastructure. You need systems that can detect anomalies, flag suspicious behavior, and protect team collaboration channels in real time.

Beyond a focus on cyber threats, businesses also need to ensure their communication services stay secure and compliant.

CTS provides specialized RingCentral UC services to help your business communications stay resilient against emerging threats.

Stay connected and stay protected. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.