AI is transforming contact centers from cost centers into strategic hubs that boost revenue, customer loyalty, and efficiency.

When deployed and supported with a trusted local partner like CTS, RingCentral’s AI-powered tools provide business leaders with faster insights, happier customers, and more productive teams.

Why AI for Contact Centers

• Turn every interaction into data you can act on with real-time transcription, analytics, and automated summaries.

• Improve first-contact resolution with AI Agent Assist that surfaces the right answers and workflows while your agents are talking or chatting.

• Use AI-driven quality management and coaching insights to raise performance across your entire team.

What RingCentral AI Delivers

• Omnichannel engagement across voice, chat, email, and SMS so customers never have to repeat themselves.

• AI Receptionist and intelligent routing to ensure every caller quickly reaches the best resource.

• Prebuilt CRM integrations and 99.99% uptime to speed deployment and keep your operation resilient.

Why Partner with CTS

CTS is your local RingCentral Gold Partner with 40+ years of experience connecting Mid-Atlantic organizations. Our experts design, deploy, and support RingCentral contact centers so your team can focus on customers instead of technology.

Schedule your 2026 contact center review and planning session. Contact CTS today at 800.878.4848 or jnolte@ctsmd.us.