Today’s distributed workforce requires smarter tools to optimize your staffing, reduce costs, and improve customer experiences.
RingCentral’s acquisition of CommunityWFM is bringing powerful AI-enabled workforce management features to contact centers – and CTS is here to help you unlock WFM’s full value.
Workforce Management Features include:
- AI-driven forecasting for staffing needs based on historical patterns and real-time data
- Automated schedule creation, shift swaps, and attendance tracking
- Analytics that reveal service gaps and opportunities for improvement
- Seamless integration with phones, UC solutions, and contact center platforms
The Business Case for WFM
- Prevents costly overstaffing or understaffing
- Increases agent satisfaction and retention by balancing coverage and workloads
- Improves customer service metrics by aligning capacity with demand
- Reduces management effort, which provides more time for strategic projects and planning
CTS is your RingCentral Gold Partner, trusted for contact center deployment, customization, and support.
For organizations with fast-paced contact centers or blended work environments, CTS’s experts can deploy AI-powered workforce tools that work seamlessly from Day One – without creating new silos or data headaches.
Integrating WFM can improve your staffing forecasts, reduce overtime, and raise customer satisfaction scores. Ready for a workforce built for peak efficiency and optimal service?
Schedule a demo of RingCentral’s workforce management tools today. Contact CTS at 800.787.4848 or jnolte@ctsmd.us.