Withstand the Changing Tides… How to Accommodate Tomorrow’s Workforce and Customers

Today’s workforce is precarious, and customers are more demanding than ever. The question of how to keep everyone happy is top of mind for many companies.

Tomorrow’s Workforce

Millennials now comprise the largest segment of the American workforce. By 2025, millennials will likely represent 75% of the global workforce. Gen Z is the next up-and-coming generation. Both Millennials and Gen Z grew up connected to technology. They carry similar expectations when it comes to their workplaces.

Tomorrow’s Customer

As more Millennials and Gen Z enter the workforce, the consumer demographic also shifts. Employees and consumers expect a 360° approach to communications.

Benefits of Mitel + RingCentral’s Partnership 

RingCentral MVP combines every business need into one central location. Voice, video, and contact center are all in one place, streamlining the user experience. It offers touch points for contact and communication through every step of the consumer – and employee – journey.

RingCentral MVP also provides existing Mitel cloud solution customers with new capabilities. Existing employee tools can likely be integrated with RingCentral MVP, which works seamlessly with over 275 business apps and open APIs to support a smooth transition of existing processes. RingCentral MVP enhances existing Mitel cloud solutions by offering functionality such as:

  • Personal folders for organizing messages
  • Analytics features, including out-of-the-box reporting, real-time and historical reports, and cradle-to-grave reporting
  • Ability for both host and attendees to annotate, highlight and comment on a shared document during video meetings

Offer a stronger solution for both the tech-savvy employee and consumer to build a business that withstands the changing tides. Contact us to learn more at: 800.787.4848 or jnolte@ctsmd.us.


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