Giving customers the flexibility to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones. They want personalized, responsive attention when they are ready to interact with your company, and they want to move seamlessly between phone, email, chat, and social media.

CTS and Mitel have the expertise to deploy and support your remote-ready Contact Center – connecting your teams in the office or at home. We can link customers to your agents wherever they are, make remote management simple, and collect the data you need to refine your operations.

With Cloud-based Contact Center service you’ll delight customers, reduce telecom expenses, and make life easier for your in-house IT team.

Mitel is a global leader in Contact Center solutions, delivering innovations like…

• Virtual agent technology powered by Google Cloud’s Contact Center AI, allowing you to deliver convenient, conversational self-service experiences.
• MiCloud Connect CX, a powerful contact center-as-a service (CCaaS) offering for Mitel’s UCaaS and UC platforms.
• The Mitel Workforce Optimization suite of applications, which gives powerful, actionable insight to help elevate your customer engagements.

Your customers expect more now than ever before. Ready to learn more about better ways to improve your Customer Experience? Contact CTS today at: (800) 787-4848 or jnolte@ctsmd.us.