Actionable customer insights are the key to improving customer experience, driving growth, and boosting operational efficiency. Yet, for many organizations, crucial intelligence is still buried in scattered phone conversations, voicemails, and video meetings – with no way to access their value and untapped potential.

That’s where AI-powered RingCentral RingSense comes in…

Why RingSense is a Game-Changer

RingSense is an innovative AI-powered conversation intelligence platform. It automatically records, transcribes, and analyzes every customer-facing call, video meeting, and even emails. Instead of sifting through hours of recordings or incomplete notes, business leaders can instantly access accurate call summaries, customer objections, next steps, follow-up tasks, and critical conversation moments. Productivity soars, and leaders are empowered with insights for rapid, data-driven decisions.

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Slam Dunk Benefits

• Instant, reliable call and meeting insights delivered to managers and teams, aiding quality control and reducing compliance risks.
• Actionable analytics – Track customer sentiment, monitor objections, and pinpoint why deals close or stall.
• Comprehensive search and filtering by keywords, participants, or topics, making it easy to find coaching moments or compliance issues.
• Real-time performance dashboards – Uncover which agents excel – and see where targeted coaching, using actual conversation examples, can make a measurable difference.
• Enterprise-ready: With seamless CRM integrations – including Salesforce, HubSpot, Zoho, Microsoft Dynamics, Zendesk, and more – RingSense connects effortlessly into your workflow, ensuring data consistency and no lost opportunities.
• Security and reliability: Built on RingCentral’s secure, globally trusted cloud infrastructure with industry-leading 99.999% uptime.

Empower Your Teams and Drive Revenue

RingSense doesn’t just provide oversight – it empowers your front-line teams with real-time coaching insights. Imagine being able to share best-practices call recordings, track PowerSkills metrics, and offer targeted development plans – all from one unified platform.

The result – stronger sales conversations, better customer experiences, and a team that’s continually improving its performance.

CTS has you covered end-to-end design, delivery, and outstanding support.

CTS specializes in making the transition to better technology easy. We get you up and running so you can quickly maximize the power of RingCentral RingSense. Our expertise spans initial assessment and custom solution design, smooth implementation, and ongoing, responsive support.

CTS ensures your RingSense deployment is tailored to your business goals – so you realize value from Day One and we support you as your company grows.

• Seamless onboarding and employee training
• Configuration for industry-specific compliance and security
• Proactive support and optimization to keep your solution running at peak efficiency
• Direct local partnership – with real people who understand your needs

Ready to Transform Customer Conversations into Business Growth?

Take action today – elevate customer engagement, unlock new efficiencies, and empower your team with RingSense. Discover how AI-powered conversation intelligence can drive the results your business is striving for.

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us and accelerate your path to smarter, more profitable conversations.