Eliminate Busy Signals with Beacon Cloud Voice

By Jeff Nolte

August 12, 2020


Imagine being able to answer office calls from any location, using any device…

With CTS-powered Beacon Cloud Voice, busy retailers and offices can have calls rollover to virtual call paths, voice mail and other backup numbers – even a mobile phone – so customers never get a busy signal.

Call Management

Beacon Cloud Voice makes call management easy… Here are some of the many available call management features that will eliminate busy signals:

  • No Answer Call Forwarding – Automatically have calls forwarded to an extension, group, or phone number when you do not answer your phone.
  • Busy Call Forwarding – Automatically forward calls to an extension, group, or phone number when your phone is busy.
  • Voicemail – Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.
  • Ring Groups – Enables multiple extensions to be joined as a group, so calls may be routed sequentially or simultaneously to that group.
  • Auto Attendant Answering – Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with a predefined menu of options.

Learn more about Beacon Cloud Voice here

We’ll get you up and running so your business never misses a call again. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.


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