Toshiba – CTS

Connect Your Toshiba Phone Systems to Expand Capacity and Reach

Posted on Feb 20, 2017 in Jeff Nolte's Blog

Toshiba’s IP telephone systems and multi-site networking enables you to interconnect your main office with branch locations and/or remote users. In addition to getting a rich set of calling features across multiple Toshiba IP systems throughout your enterprise, you get:

Get the Latest Toshiba Updates for the UCedge App

Posted on Feb 10, 2017 in Jeff Nolte's Blog

Toshiba’s UCedge release 2.6 adds key enhancements that greatly improve group IM usability and mobile access to advanced system applications …

Toshiba’s Trade Up Offer Enables Compliance with Kari’s Law Pending in Congress

Posted on Dec 10, 2016 in Jeff Nolte's Blog

This promotion enables legacy customers of Strata DK and Strata CTX systems to affordably trade up to Toshiba’s cloud-based VIPedge, or IPedge and Strata CIX onsite business telephone solutions. Moving to Toshiba’s VIPedge and IPedge solutions help businesses comply with the pending Kari’s Law (S. 2553), which will mandate that 911 calls be made without […]

Toshiba Named UCaaS Value Leader by Info-Tech

Posted on Oct 10, 2016 in Jeff Nolte's Blog

Toshiba has received Info-Tech’s Value Award for providing an affordable, durable, long-term and reliable unified communications solution for SMBs. According to Info-Tech, Toshiba’s many strengths include:

Toshiba adds Salesforce Integration for IPedge System and Application Server

Posted on Aug 10, 2016 in Jeff Nolte's Blog

The tight integration between Toshiba’s IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. The result: Customer interactions become simpler, more efficient and more effective.

Toshiba Adds New Productivity Tools to UCedge App

Posted on Jun 10, 2016 in Jeff Nolte's Blog

The Toshiba UCedge client is an award-winning, all-in-one application that addresses several business needs. This latest release of software includes the following major enhancements: Enables ACD Agents and Supervisors to log in to the ACD remotely using their cell phones, tablets or PCs using UCedge. Enables Supervisors to use Contact Center features from the UCedge […]

Toshiba IPedge adds Built-in Audio Conferencing & Call Accounting

Posted on Apr 20, 2016 in Jeff Nolte's Blog

Toshiba is offering two new free, built-in applications with the IPedge R1.7.1 upgrade. Now available are: Meet-Me Conference for quick, on-demand audio conferences; and Call Accounting, enabling users to generate call activity reports right from the system without external hardware.

Toshiba’s “Try Before You Buy” Offer… Check Out Popular New Apps for 60 Days

Posted on Mar 30, 2016 in Jeff Nolte's Blog

Release 1.7 of Toshiba’s IPedge software includes free, 60-day trial licenses for Toshiba’s unified messaging, unified communications and automated call distribution (ACD) contact center applications. All three applications work with all of Toshiba’s current business phone systems: Toshiba’s VIPedge cloud solution, IPedge on-site telephone systems and Toshiba Strata CIX systems with an IPedge Application Server. […]

Give your Business a Boost with Toshiba add-on Apps for the Strata, CIX or IPedge

Posted on Oct 15, 2015 in Jeff Nolte's Blog

No two businesses have the same communications needs, and your organization will likely see its needs evolve over time as it grows, faces seasonal fluctuations, or expands into new markets and services. Toshiba offers a comprehensive menu of standard and optional phone system apps that can be added to its suite of phone systems… Unify […]

Running a Customer-focused Contact Center with Toshiba & CTS

Posted on Apr 15, 2015 in Jeff Nolte's Blog

Today’s Contact Center solutions improve customer satisfaction by enabling your agents to provide quicker, more efficient and cost-effective service. Toshiba’s Contact Center Suite runs as an app on Toshiba’s Media Application Server (MAS) or MicroMAS. Chesapeake sets up everything for you… We’ll connect and configure your Strata CIX or IPedge system to efficiently route incoming […]